Ratings based on 996 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Middletown
Posted 2 Jan 2025
It was clean and neat
by A verified traveler
Posted 30 Dec 2024
One of the worst places I’ve ever been.
by A verified traveler
Posted 30 Dec 2024
by A verified traveler
Posted 19 Dec 2024
by A verified traveler
Posted 16 Dec 2024
overall my stay pleasant.
by A verified traveler
Posted 14 Dec 2024
No working TV no WiFi no ice pitcher no working coffee maker no working microwave
Comment from Hotel Management
24 Dec 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Lacey,Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ Poughkeepsie. We are sorry you had a less than satisfactory experience due to the amenities not working to your liking, prompting your 1/5 score. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Theresa, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ POUGHKEEPSIE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Candace, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ POUGHKEEPSIE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 21 Nov 2024
A third party vender in the lobby. Atmosphere was a little nervous
Comment from Hotel Management
22 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Tara,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Poughkeepsie. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the atmosphere and the possible encounter with a third party vendor in the lobby. Please accept our sincerest apologies for the impact these issues had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 18 Nov 2024
Great
Comment from Hotel Management
28 Nov 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey Theresa,Red Roof appreciates your 5/5 score and comments regarding your recent stay at the Red Roof Inn PLUS+ Poughkeepsie. Red Roof aims to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,RecordoRed Roof Management Rediresponse Specialist
