Ratings based on 665 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Awful rude staff! Never going back
Comment from Hotel Management
22 Nov 2024 by FOM, Hotel Management
Good Morning Jeremy or Hunter,It is mandatory to have an ID to check in and have a 50 incidental fee. It is stated in the reservation policy.My staff is just following the procedure of checking in.
by A verified traveler
Posted 18 Nov 2024
Place was really clean staff friendly but for the cost of hotel room a complimentary breakfast would of been great.
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Hi Aubrey,Thank you for sharing your feedback. We are glad to hear that you found our hotel clean and our staff friendly, as we take great pride in maintaining a welcoming and well-kept environment. We understand that a complimentary breakfast is a valued addition for many guests and we strive to provide excellent service and comfort throughout your stay. We appreciate your comments and will certainly take them into consideration as we continually evaluate ways to enhance our guest experience.
by A verified traveler from Poughkeepsie
Posted 18 Nov 2024
The staff has to do better with their attitude I’ve been on this property 4 times and it had been the same issue. Manager included.
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Hi Katherine,Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your experience with our staff did not meet your expectations, especially after multiple visits. Our team is dedicated to providing excellent service, and we take your concerns seriously as we continuously strive to improve. We value your loyalty as a returning guest and will ensure that your comments are reviewed with the appropriate departments to maintain our high standards of hospitality.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Hi Hugh,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
by A verified traveler from Yorkana
Posted 11 Nov 2024
Have stayed here many times. Would recommend.
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Hi Renae,Thank you for your continued loyalty and for taking the time to share your positive feedback. We're thrilled to hear that you've enjoyed your stays with us and appreciate your recommendation. It’s always a pleasure to welcome back returning guests, and we strive to maintain the high standards that have made your visits memorable. We look forward to hosting you again in the future and ensuring another great experience.
by A verified traveler from Yorkana
Posted 11 Nov 2024
Lots of space, very clean, friendly service. Would recommend
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Hi Renae,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the spacious accommodations and the cleanliness of our hotel, as we always strive to maintain high standards for our guests' comfort. It’s also wonderful to know that our friendly service made a lasting impression. Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you back in the future!
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Hi Kenroy,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
by A verified traveler
Posted 7 Nov 2024
Loved our quick stay! Just wish the breakfast was free, but other than that it was lovely.
Comment from Hotel Management
8 Nov 2024 by Guest Relations Management , Hotel Management
Dear Michael,We’re thrilled to hear you enjoyed your quick stay! It’s wonderful to know that you found everything lovely. We strive to make each guest’s visit comfortable and enjoyable, so it’s always a pleasure to receive such positive feedback. While we understand that complimentary breakfast would add to the experience, we’re glad the rest of your stay left a great impression. We’d love to welcome you back for another delightful visit anytime!
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by General Manager, Hotel Management
Hi Julia and Maureen,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
by A verified traveler
Posted 3 Nov 2024
Fire alarm triggered by steam from bathroom. No follow up communication after evacuation
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Anitha, We apologize for any inconvenience caused by the fire alarm activation and lack of follow-up communication. Guest safety is our top priority, and we promptly investigate all alarms to ensure proper functioning. If you have any further concerns, please reach out to our management team for assistance.
