Ratings based on 985 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Dec 2024
The people there are so nice
by A verified traveler
Posted 14 Dec 2024
by A verified traveler
Posted 13 Dec 2024
by A verified traveler
Posted 7 Dec 2024
by A verified traveler
Posted 5 Dec 2024
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Guest Relations Specialist, Hotel Management
Hi Scott,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
by A verified traveler
Posted 19 Nov 2024
Bed bugs
Comment from Hotel Management
19 Nov 2024 by Guest Relations Specialist, Hotel Management
Hi Dylan,Thank you for sharing your feedback with us. We take the comfort and safety of our guests very seriously, and we thoroughly inspect all of our rooms for cleanliness and any potential issues, including bed bugs, as part of our regular maintenance procedures, especially after our new management team took over. We are committed to providing a high-quality experience for all of our guests, and while we understand your concern, we have not received similar reports recently. Please know that we take such matters seriously and will continue to monitor and maintain our high standards to ensure a comfortable stay for all guests.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Guest Relations Specialist, Hotel Management
Hi Susan,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
by A verified traveler
Posted 12 Nov 2024
This property is not as advertised. The place is dirty and run down. The occupants were mostly homeless, which made the environment feel unsafe when being approached everytime I stepped out the room. I went for a self care type of weekend and it was not that at all. The receptionist even asked if I was waiting for someone after I denied his advances and was making me feel awkward… especially when my key mysteriously stopped working and I needed him to assist me.
Comment from Hotel Management
13 Nov 2024 by Guest Relations Specialist, Hotel Management
Hi Monet,Thank you for sharing your feedback. We're sorry to hear that your stay did not meet your expectations. Our team strives to provide a welcoming and comfortable environment for all of our guests, and we regret that you felt uncomfortable during your visit. We take your concerns seriously and will continue to ensure that our property is maintained to a high standard. The situation you described regarding the receptionist is not reflective of the service we aim to provide, and we appreciate you bringing this to our attention.
by A verified traveler
Posted 11 Nov 2024
The staff was friendly.
The breakfast was not that great
Comment from Hotel Management
12 Nov 2024 by Guest Relations Specialist, Hotel Management
Hi Robert,Thank you for sharing your feedback with us. We're glad to hear that you found our staff to be friendly and welcoming – we take great pride in providing excellent service to all our guests. We regret that our breakfast did not meet your expectations, and we appreciate your input as we continually evaluate ways to improve the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.
