Ratings based on 181 Verified Reviews
2.2 Room cleanliness
2.8 Service & staff
2.4 Room comfort
1.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
by A verified traveler
Posted 10 Oct 2024
No ice machine,no coffee where others around the area offer it
by A verified traveler
Posted 10 Oct 2024
Needs an ice machine
by A verified traveler
Posted 4 Sep 2024
I din't know I reserved a smoking room. I tried to change into a non smoking but I couldn't.
by A verified traveler
Posted 28 Aug 2024
by A verified traveler
Posted 27 Aug 2024 on Hotels
The entire property was a massive construction site. The photos online did not match the rooms or facility. In August, the heat was on in the small registration area. The first room given to us had exposed electrical wires on both sides of the head board and the sink was held up by wood boards. The second room's AC unit has a ripped electrical cord, exposing the wires. The fridge was full of dead bugs. The dresser was missing the front panel. A MOUSE kept rubbing from the bathroom to the other side of the bed. The entire area smelled horrible. And we were told no refunds for any reason. DO NOT BOOK HERE.
Comment from Hotel Management
1 Sep 2024 by Guest Relations, Hotel Management
Dear Melissa,We value your feedback. However, what you have shared is concerning. Rest assured, our team will take immediate action to ensure that the necessary corrections are made so that future guests are not impacted. Please accept our apologies that this was your experience. Providing clean and well-maintained accommodations is very important to us. It is our hope that you will choose to return, and we can show you all the ways we have improved and elevated the guest experience.
by A verified traveler
Posted 10 Aug 2024
The property did not match the pictures provided at all. The room smelled so bad of cigarettes I ended up getting another hotel down the road. I didn’t stay
Comment from Hotel Management
15 Aug 2024 by Guest Relations, Hotel Management
We're sorry to hear about the experience you described. The cleanliness of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our housekeeping team will be sure to look into any odor concerns and make improvements where necessary. Thank you, and we hope you will consider giving us another chance soon.
by A verified traveler
Posted 9 Aug 2024 on Hotels
by A verified traveler from SOuth Boston
Posted 31 Jul 2024
by A verified traveler
Posted 21 Jul 2024
The mattresses are in terrible condition
Comment from Hotel Management
24 Jul 2024 by Guest Relations, Hotel Management
Dear Victor,We're sorry to hear that you didn't have a good time with us overall. Your feedback regarding the bed is greatly appreciated and will be discussed internally so that improvements can be made when necessary. Thank you, and we hope to see you again soon.
