Ratings based on 724 Verified Reviews
3.0 Room cleanliness
3.6 Service & staff
3.4 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
This was perfect for a quick overnight stay.
Comment from Hotel Management
14 Nov 2024 by Guest Relations Management, Hotel Management
Hi Jade! Thank you for your feedback. We're pleased to hear that the property met your needs for a quick overnight stay. We hope to have the opportunity to welcome you back for another visit, whether it's for a short stay or a longer one.
by A verified traveler from Calgary
Posted 12 Nov 2024
Free breakfast but not worth it. Should be cheaper room rate, than free breakfast. One of the worst.
Bedroom and washroom are dirty. Poor housekeeping and maintenance work. Just staff showing up because it pays the bill, but no concern to the hotel brand. Sorry, I like the brand and location, but not coming back in this particular place. Will be trying other hotel next time.
Comment from Hotel Management
12 Nov 2024 by Guest Relations Management, Hotel Management
Hi Elman! We are truly sorry to hear that your experience did not meet your expectations. Cleanliness and attention to detail are priorities for us, and we regret that these were not reflected during your stay. We appreciate your feedback, as it helps us improve in these areas. While we understand your decision to look for alternative accommodations next time, we hope you'll consider giving us another opportunity to deliver the service and experience you expect.
by A verified traveler
Posted 11 Nov 2024
Room had not been cleaned. Had 3 night reservation, left after one night. The only reason we even stayed one night was because it was midnight. Slept in clothes on top of bed. Precious occupants pills on floor and pubic hairs on toilet. Most disgusting hotel I have ever stayed in.
Comment from Hotel Management
11 Nov 2024 by Guest Relations Management, Hotel Management
Hi Tracy! We sincerely apologize for the issues you experienced during your stay. The cleanliness concerns you mentioned are completely unacceptable, and we understand your frustration. We truly appreciate you bringing this to our attention, and we assure you that this will be addressed with our housekeeping team to prevent any future occurrences. We deeply regret that your stay was far from what you expected, and we hope you will consider giving us another opportunity to provide a better experience.
by A verified traveler
Posted 10 Nov 2024
This property was definitely not as it seems. On the first day of arriving the staff was not too welcoming. The room smells pretty bad to where I have to buy a wall plug in order to stay for the whole week. Some part of the hallway downstairs smells like cigarettes. The desk and phone were dusty. The phone didn’t work. The corners floor was dirty with dust. I really wished I booked elsewhere. The pictures was deceiving. Very disappointed.
Comment from Hotel Management
11 Nov 2024 by Guest Relations Management, Hotel Management
Hi Ying! We sincerely apologize for the experience you had during your stay. The issues with cleanliness and maintenance you've described are certainly concerning and not the standard we aim to uphold. We appreciate you bringing this to our attention, and we will take immediate steps to address these areas, including improving our housekeeping and ensuring all amenities are fully functional. We're sorry that your stay did not meet your expectations and hope you will consider giving us another chance in the future to provide the quality experience you deserve.
by A verified traveler
Posted 28 Oct 2024
Room was very dirty
Comment from Hotel Management
31 Oct 2024 by Guest Relations Management, Hotel Management
Hi Elizabeth! We're sorry to hear the room’s cleanliness fell short of expectations. Maintaining a clean and comfortable environment is a top priority, and we regret any oversight in this area. Thank you for your feedback, which helps us work toward a better experience for all our guests.
by A verified traveler
Posted 27 Oct 2024
No hot water…no internet, password given was months old per guy in charge…
Comment from Hotel Management
29 Oct 2024 by Guest Relations Management, Hotel Management
Hi Mike! Thank you for bringing these issues to our attention. We apologize for the inconvenience of the lack of hot water and internet connectivity during your stay. It’s disappointing to hear that the password provided was outdated, and we understand how frustrating this can be. We appreciate your feedback, as it helps us improve our services, and we hope to have the chance to offer you a more comfortable experience in the future.
by A verified traveler from Whitehall
Posted 21 Oct 2024
Clean comfortable rooms, decent breakfast, good access
Comment from Hotel Management
24 Oct 2024 by Manager, Hotel Management
Hello Douglas,We appreciate your positive feedback on our clean, comfortable rooms, breakfast offering, and convenient location. Should you have any further feedback or need assistance, please do not hesitate to reach out to our management team.
by A verified traveler
Posted 15 Oct 2024
Friendly staff.
Comment from Hotel Management
16 Oct 2024 by Guest Relations Management, Hotel Management
Hi Isabel! Thank you for your positive review of Quality Inn Post Falls in Idaho! We’re delighted to hear that you found our staff friendly. Your feedback is greatly appreciated, and we look forward to welcoming you back for another great stay!
by A verified traveler
Posted 14 Oct 2024
Guy at desk on check in was kinda rude
For Expedia Why was rate I was charged on Expedia more than what they said I was charge?
Comment from Hotel Management
15 Oct 2024 by Guest Relations Management, Hotel Management
Hi Lorie! Thank you for your feedback regarding your check-in experience. We apologize for the rudeness you encountered at the front desk and any confusion about the rates. It’s important to us that our guests feel welcomed and informed. We will review our communication processes to ensure our staff provides clear information and courteous service. If you have any further questions or concerns, please don’t hesitate to reach out. We hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 14 Oct 2024
It was great value
Comment from Hotel Management
16 Oct 2024 by Guest Relations Management, Hotel Management
Hi Shanelle! Thank you for your fantastic review of Quality Inn Post Falls in Idaho! We’re thrilled to hear that you found it to be great value. Your feedback means a lot to us, and we look forward to welcoming you back for another wonderful stay!
