Ratings based on 426 Verified Reviews
2.7 Room cleanliness
3.0 Service & staff
2.8 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Manager, Hotel Management
Hello Jefferson Steven,We're thrilled to hear you had a wonderful stay with us! Our team looks forward to welcoming you back soon for another fantastic experience!
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Manager, Hotel Management
Hello Elvis, We're sorry to hear that you did not fully enjoy your stay. Please feel free to reach out to us with any feedback you may have so we can address your concerns and improve our services.
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Manager, Hotel Management
Hello Elsa,We are thrilled to hear you had a fantastic experience at our hotel! We appreciate your positive rating and hope to welcome you back soon for another enjoyable stay.
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
24 Dec 2024 by Manager, Hotel Management
Hello Elsa,We are very pleased to hear you had a perfect stay with us! Our team looks forward to welcoming you back soon for another wonderful experience.
by A verified traveler
Posted 17 Nov 2024
Always good
Comment from Hotel Management
17 Nov 2024 by Manager, Hotel Management
Hello Elsa,We are pleased to hear you had a generally positive experience during your stay with us. Your feedback is valuable to us. Should you have any further comments or suggestions, please don't hesitate to reach out.
by A verified traveler
Posted 17 Nov 2024
Loyal customer service
Comment from Hotel Management
17 Nov 2024 by Manager, Hotel Management
Hello Elsa,We appreciate your loyalty and taking the time to share your feedback with us. Please don't hesitate to reach out to our management team directly for further assistance with your concerns. Thank you for choosing our hotel for your stay.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Stacy, We're sorry to hear that your experience did not meet your expectations. Please don't hesitate to contact us directly to discuss any concerns you may have had during your stay. Your feedback is important to us.
by A verified traveler
Posted 29 Oct 2024
The London Boulevard area of Portsmouth Va. is run down and crime ridden. The Red Roof Inn property I stayed at was shabby in appearance. The first and second floor smelled like bug spray. I killed two roaches in my second floor hotel room. There were stains and cigarette burn holes in my bedding.
The carpeting in the hallways were worn and dirty. I was solicited by prostitutes in the elevator and in the parking lot and the police sirens kept me awake at night.
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Ronald A., We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler
Posted 13 Oct 2024
Weird smell as soon as you walk in the lobby, in the room there were stains on the sheets and strange stains in the shower… counted the minutes down until we checked out the following morning. We got the room as a last minute deal, and the room and hotel certainly matched the low price we paid.
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Hello Christina, We appreciate you sharing your feedback with us. We take all guest comments seriously and will address your concerns with our team for further review and improvement. Your experience is important to us, and we strive to ensure all our guests have a comfortable stay. Thank you for choosing our hotel, and we hope to welcome you back in the future.
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Manager, Hotel Management
Hello Vernita,We appreciate your rating and are thrilled to hear that you had such a fantastic perfect experience during your stay. We strive to provide exceptional service and it's reviews like yours that motivate us to keep doing what we do best. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.
