Ratings based on 993 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Dec 2024
Cozy rooms, but in need of some upgrades.
Comment from Hotel Management
26 Dec 2024 by General Manager, Hotel Management
Dear Vanessa,Thank you for choosing to stay with us and for letting us know about your experience. We are pleased to learn that our well-maintained accommodations met your expectations, but we regret that some aspects of your stay kept it from being perfect. We are grateful for the feedback, as we are continuously working to keep our accommodations fresh and up to date. Thank you once again and we hope you will come back on your next visit to the area. Happy Holidays.Sincerely,Rakesh Shah,General Manager
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
15 Dec 2024 by General Manager, Hotel Management
Dear Donah,We are pleased you had a good experience at Port Inn and Suites Portsmouth. Thank you for staying with us and we look forward to earning a full five stars from you in the future.Sincerely,Rakesh Shah,General Manager
by A verified traveler
Posted 10 Nov 2024
Great little breakfast. Cute suites
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear Ana,Thank you for the glowing review of Port Inn and Suites Portsmouth. We loved reading about your excellent experience at our boutique hotel. We are happy that you loved our suites and enjoyed the excellent breakfast. We appreciate the feedback and look forward to your future visit.Sincerely,Rakesh Shah,General Manager
by A verified traveler
Posted 10 Nov 2024
Very convenient, right off the highway. Beds were very comfortable and room was large.
Comment from Hotel Management
10 Nov 2024 by General Manager, Hotel Management
Dear Kathy,Thank you for your feedback on Port Inn and Suites Portsmouth. We are thrilled to know you had an incredible experience and appreciate your kind comments about our convenient location, and spacious and comfortable accommodations. Thank you again for your kind review and we hope to welcome you back soon.Sincerely,Rakesh Shah,General Manager
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by General Manager, Hotel Management
Dear Mark,Thank you for the rating. While we are glad you had a fairly good experience at our hotel, we strive to provide each guest with the perfect stay. We hope to have that chance the next time you are in the area.Sincerely,Rakesh Shah,General Manager
by A verified traveler from Chicago
Posted 29 Oct 2024
Lovely area. Didn’t like ants.
Comment from Hotel Management
30 Oct 2024 by General Manager, Hotel Management
Dear Michael,Thank you for choosing to stay with us and for letting us know about your experience. We are pleased to learn that our location met your expectations, but we regret that some aspects of your stay kept it from being perfect. We will take your feedback regarding your concerns with the ants and improve in those areas. Thank you for being our guest, and we hope you will come back on your next visit to the area.Sincerely,Rakesh Shah,General Manager
by A verified traveler
Posted 29 Oct 2024
Needs updating of bathroom
Comment from Hotel Management
30 Oct 2024 by General Manager, Hotel Management
Dear Barbara,Thank you for taking the time to share your review of your recent experience at our hotel. While it seems that you enjoyed your overall visit, we understand there were some aspects where we fell short. We are grateful for the feedback, as we are continuously working to keep our accommodations fresh and up to date. It has been a pleasure to host you, and we hope you will choose to stay with us again.Sincerely,Rakesh Shah,General Manager
by A verified traveler
Posted 28 Oct 2024
Very nice.
Comment from Hotel Management
29 Oct 2024 by General Manager, Hotel Management
Dear Kevin,Thank you for the glowing review of Port Inn and Suites Portsmouth. We loved reading about your excellent experience at our boutique hotel. We appreciate the feedback and look forward to your future visit.Sincerely,Rakesh Shah,General Manager
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by General Manager, Hotel Management
Dear Cynthia,Thank you for taking a moment and leaving us a 5-star rating. It will be an honor to welcome you back to Port Inn and Suites Portsmouth again in the future.Sincerely,Rakesh Shah,General Manager
by A verified traveler
Posted 17 Oct 2024
Do not stay here!! We had two rooms. One toilet was clogged when we arrived the other clogged and overflowed the next morning. The manager was rude and said nothing he could do about it. Left us to clean up the toilet water flowing everywhere. Two people in our party could not shower. The next day when I spoke with him his attitude was no better and when someone in Our group knocked over some paper cups he said “nothing but a f***ing doofus”. This is the worst place I have ever stayed! It was old and needed repairs. For the price it should have been way better.
Comment from Hotel Management
19 Oct 2024 by General Manager, Hotel Management
Dear Shawna,Thank you for being our guest and sharing your experience. We are sorry that your visit with us fell short of your expectations and hope you will accept our apologies for the concerns you outlined in your review. What you described is not typical and will be investigated. We are grateful for the feedback and we hope you will allow us another opportunity to provide to host you. Sincerely,Rakesh Shah,General Manager
