Ratings based on 161 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Oct 2024
It was renovated and close to the norva.
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Aaron,We're glad to hear you found our hotel close to The NorVA and appreciated our recent renovations. Your feedback is important to us, and we hope you had an enjoyable stay overall. Thank you for sharing your experience with us.
by A verified traveler
Posted 11 Sep 2024
The door didn’t even have working locks. The area is full of intoxicated people. At some point there was a man knocking on every door. We will NEVER stay here again.
Comment from Hotel Management
13 Sep 2024 by Manager, Hotel Management
Hello Hiba, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. The safety and security of our guests is our top priority, and we will address the issues you've mentioned with the appropriate teams. If you have any further concerns, please don't hesitate to reach out to our management team.
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Manager, Hotel Management
Hello Lyman,We are thrilled to hear you enjoyed your stay with us! We appreciate your positive rating and hope to welcome you back soon for another memorable experience.
by A verified traveler
Posted 2 Aug 2024
Never going back
Comment from Hotel Management
3 Aug 2024 by Manager, Hotel Management
Hello Patricia,We're sorry to hear you won't be returning and appreciate your feedback. If you have any further details to share about your stay, please feel free to contact our management team directly. Your input is valued as we continuously strive to enhance our guests' experiences.
by A verified traveler
Posted 1 Aug 2024 on Travelocity
We didn't use the hotel. We drove through the parking lot and realized it wasn't in good shape and didnt look clean. It was after the check-in time, and realized id be charged even it i cancelled, so i just took the loss.
Comment from Hotel Management
3 Aug 2024 by Manager, Hotel Management
Hello Jeffery, We're sorry to hear about your experience. Our team works hard to maintain our facilities and we appreciate your feedback. If you have any further concerns, we recommend reaching out to our management team directly to address them accordingly. Thank you for bringing this to our attention.
by A verified traveler from oxford
Posted 28 Jul 2024
The outside looks very run down, but the room was clean and bed was comfortable.
Comment from Hotel Management
28 Jul 2024 by Manager, Hotel Management
Hello DrLisa,Thank you for sharing your feedback with us. We are pleased to hear that you found your room clean and the bed comfortable during your stay. We appreciate your observations about the exterior of the property and will share your comments with the relevant team for their awareness and action.
by A verified traveler
Posted 24 Jul 2024
Owners were very nice and accommodating
Comment from Hotel Management
26 Jul 2024 by Manager, Hotel Management
Hello Kimberly,We appreciate your kind words about our owners. Should you have any future questions or comments, please don't hesitate to reach out.
by A verified traveler
Posted 14 Jul 2024
Dirty and the staff were rude. Pool was also closed. Wouldn't provide towels or pillows.
Comment from Hotel Management
16 Jul 2024 by Manager, Hotel Management
Hello Miranda, We're sorry to hear about your experience. Guest feedback is important to us, and we will address these concerns with the team to ensure quality service for all our guests in the future. If you would like to discuss this further, please feel free to contact our management team directly.
by A verified traveler
Posted 14 Jul 2024 on Hotels
Comment from Hotel Management
16 Jul 2024 by Manager, Hotel Management
Hello ROUMMEL,We're sorry to hear that you didn't have a perfect experience with us. Please feel free to reach out to us with any feedback you may have so we can improve our services. We hope to welcome you back in the future for a better stay.
by A verified traveler
Posted 11 Jul 2024
Didn’t feel safe & wouldn’t stay here again.
Comment from Hotel Management
12 Jul 2024 by Manager, Hotel Management
Hello Amelia, We regret to hear about your feelings and appreciate your feedback. Your safety is our top priority, and we take all guest concerns seriously. We encourage you to reach out to our management team to discuss your experience further.
