Ratings based on 961 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Staff very helpful and friendly
by A verified traveler
Posted 16 Dec 2024
by A verified traveler
Posted 12 Dec 2024
by A verified traveler
Posted 11 Dec 2024
The hotel it's self was average a typical Holiday inn, it's situated well with good transport links within the city. The rooms were clean & comfortable. The reception staff were miserable, surly, unhelpful & looked like their faces would crack if they smiled (which I didn't see my whole stay!!) Luckily we didn't need to go near them except to check in & get parking voucher!
by A verified traveler
Posted 10 Dec 2024
by A verified traveler
Posted 9 Dec 2024
One of two lifts not working all 3 days, which caused ‘jams’ at busy times of the day. Coffee machines in breakfast area not working properly each morning and staff struggled to rectify! However, breakfast was good and satisfying. Room was clean and adequate, bathroom quite cosy. Convenient for walk into GunWharf or along the seafront. Top stars go to staff in all areas, all very friendly and working so hard to give good service even when sometimes under pressure.
by A verified traveler
Posted 30 Nov 2024
Prepaid parking does not mean hotel parking, ended up on the street. Service was very slow and many items unavailable.
by A verified traveler from Reading
Posted 24 Nov 2024
It's showing its age, looks the same as when I stayed there a few years ago. Time for a refurbishment methinks.
by A verified traveler
Posted 16 Nov 2024
Helpful staff, easy check in, great room!
by A verified traveler from Cardiff
Posted 7 Nov 2024
