Ratings based on 185 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Beach across street was super nice, safe and very convenient area, staff was friendly and food was good for the price we paid. Bought half board, but when we checked in was told it wasn’t on the system, we were allowed to have dinner, but it took 3 days to have our name on the list, kind of embarrassing. 2 of the 3 pools including the kids pool was very dirty the last 2 days of our stay. Housekeeping made us very special decorating our room, very sweet, special thanks to Mayane. I would go back for sure, but would not buy half board included.
by A verified traveler
Posted 18 Aug 2022
Very dirty, noisy, mosquitoes flying over the food, breakfast area very dirty and no air conditioning, it was very hot and lots of mosquitoes biting us. Few employees working to serve us, I had to wait more than 30 minutes for them to come fix my air conditioner. First and last time I stay at this hotel.
Comment from Hotel Management
18 Aug 2022 by Vinícius Oliveira , Hotel Management
Juliana,
Prezamos muito pela qualidade da limpeza e temos uma equipe pronta para atender e resolver qualquer problema que possa surgir.
Agradecemos por sua avaliação e tomaremos a devidas providências.
Lamentamos sua insatisfação e pedimos desculpas.
by A verified traveler
Posted 20 Jul 2021 on Orbitz
NA
by A verified traveler
Posted 4 Jan 2020
OUTRAGEOUS and DISGUSTING would be the words to describe this place which is definitely not a 4 stars! Rooms which is called ‘luxury’ has electric wall plugs with open cables, old and dirty bed sheets infested with cockroaches everywhere! When asked to view other rooms did not make a difference as all rooms (luxury or standard) are in same poor condition. Housekeeping is a not a daily service and when they do finally appear it doesn’t even change the sheets. You are lucky to get hot water for showers as this is a luxury you cannot have at this so called hotel! Food was mediocre and restaurant area was always dirty served by rude staff. This hotel should be inspected by health and safety authorities as it is unacceptable and insulting guests by advertising themselves as hotel when rooms and grounds are full of cockroaches!
by A verified traveler
Posted 9 Jun 2019
by A verified traveler from Australia
Bed Bugs
Posted 27 Sep 2011 on HotelsLook out, you will be eaten alive.
I have stayed in many hotels around the world and have never experienced bed bugs before.
This was bad.
by A verified traveler
Posted 6 Aug 2024 on Hotels
by A verified traveler
Posted 29 Jun 2024 on Hotels
by A verified traveler
Posted 11 Jun 2024 on Hotels
Boa mas quarto mais antigo.
by A verified traveler
Incrível
Posted 31 May 2024 on Hotels estadia maravilhosa café da manhã incrível, funcionários atenciosos. Perfeito
