Ratings based on 56 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Sep 2024
We had an incredible time. The staff was welcoming and friendly. The food was very diverse with many options and delicious. I loved their grill. The beach is wonderful for walking along the shore. The pools are very beautiful. The colors of green and light blue and yellow houses... loved it. It has entertainment every day with the most lovely staff. Service was incredible. All in all wonderful.
by A verified traveler
Posted 11 Aug 2024
The ocean Access and super clear water
by A verified traveler
Posted 10 Jun 2024
Property is old and poorly maintained. The food service is terrible. The main restaurant is extremly small for all the people in the resort, so everybody is always on top of each other to try to get to the food. The birds and pidgeons walk over the food trays...just awful...
You can only try one of theme restaurants and the one we tried was on the side of the main property and next to another hotel which seems to be abandoned. The building of the restaurant is also old and poorly maintained, with very limited food options.
On top of all this, when we got there and went to sleep in the first night, the bed and the wall behind the bed was full with ants and other small bugs. We asked to solve this and the staff actually solved our problem quickly by changing us to another room which was much better maintained and clean.
The only reason I don't rate this with only 1 star is because the staff is actually competentent.
Bottom line, the value that is paid doesn't match what you get.
Never staying there again
by A verified traveler
Posted 3 Jun 2023
Great place for relax and vacation with family
Comment from Hotel Management
8 Jun 2023 by PPS, Hotel Management
Dear Richard,Thank you for your wonderful review following your stay with us. We are happy to learn that you have relaxed and enjoyed your family holiday with us.We hope to welcome you back to our hotel.Kind Regards,Inês Pereira on behalf of the Pestana Porto Santo TeamAssistant Manager#PestanaPXO #TheTimeOfYourLife
by A verified traveler
Posted 17 Mar 2023
In desperate need of upgrades. Grounds need more attention to detail for 5*. Majority of room are infested with ants.
Comment from Hotel Management
23 May 2023 by PPS, Hotel Management
Dear Mr. Bruno,Thank you for choosing our resort during your trip to Porto Santo.We apologize for not fully meeting your expectations on this occasion and we will take your comments into consideration in order to improve the service to our valued guests.Kind Regards,The Pestana Porto Santo Team
by A verified traveler
Posted 18 Oct 2021
by A verified traveler from São Paulo, Brasil
Posted 30 Sep 2020
Um hotel muito limpo, organizado, bem localizado e com uma ótima praia.
by A verified traveler from Madrid
Posted 10 Jun 2019 on Orbitz
Everything was great! It was nice to have access to everything I needed right at the resort. I would love to go back soon!
by A verified traveler
Will never go back, good for families.
Posted 10 Sep 2018 on HotelsWasn’t prepared for such a family oriented place. It was not the type of stay we were looking for. Too many lines for EVERYTHING, and screaming kids. We saw huge cockroaches near food; and probably the worst part was for an “all-inclusive resort” they charged just to use an unbrela/chair at the beach. I could go on, but I want to forget it, very disappointed!
Comment from Hotel Management
13 Sep 2018 by Angela Quintal, Hotel Management
We are very sorry to read you were so dissapointed with us.
We hope you can return in a quieter season perhaps.
Best regards from all of us,
Angela Quintal
Hotel manager
Recommended
for Everyoneby A verified traveler
Posted 26 Oct 2017
Excellent services and humble staff. It was my first time and just simply called in love with the hotel and surely will co e back really soon. Thank you Pestana Group Hotels team.
