Ratings based on 531 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Naperville
Posted 14 Dec 2024
The property itself is fairly new nice and clean but only valley parking available and and no street parking whatsoever. the reception is on the fourth floor makes it very inconvenient. The neighborhood is a low end with an upcoming developments, therefore, a lot of construction.
Comment from Hotel Management
16 Dec 2024 by Management Team, Hotel Management
Dear Aiman,We are sorry to hear that your stay with us did not meet your expectations and appreciate you sharing your feedback. Your experience is very important to us, and we apologize for the issues you encountered.We are reviewing the points you mentioned with our team to ensure that all of our service standards and facilities are met.We hope to have the opportunity to regain your trust on a future visit.Sincerely,The Management TeamHotel Intercity Porto Maravilha
by A verified traveler
Posted 26 Nov 2024
Extremely clean & Modern.
Comment from Hotel Management
5 Dec 2024 by Management Team, Hotel Management
Dear Lissette,Thank you very much for taking the time to share your experience at our hotel. We are extremely pleased to hear that you had a great stay and that our hotel met your expectations!It will be a pleasure to welcome you back on your next visit.Thank you!Regards,The Management TeamIntercity Porto Maravilha
by A verified traveler
Posted 11 Nov 2024
Excellent service, very profetional
Comment from Hotel Management
21 Nov 2024 by Management Team, Hotel Management
Dear Ramon,Thank you very much for taking the time to share your experience at our hotel. We are extremely pleased to hear that you had a great stay and that our hotel met your expectations!It will be a pleasure to welcome you back on your next visit.Thank you!Regards,The Management TeamIntercity Porto Maravilha
by A verified traveler
Posted 4 Nov 2024
The rooftop swimming pool and outdoor area has great views of the mountains and city. The free breakfast buffet was good and the paid lunch buffet was good and reasonably priced.
Comment from Hotel Management
5 Nov 2024 by Management Team, Hotel Management
Dear Craig,Thank you very much for taking the time to share your experience at our hotel. We are extremely pleased to hear that you had a great stay and that our hotel met your expectations!It will be a pleasure to welcome you back on your next visit.Thank you!Regards,The Management TeamIntercity Porto Maravilha
by A verified traveler
Posted 30 Oct 2024
I stayed here to celebrate my parents’ honeymoon and our last two nights in Brazil together. I’d arranged a special treat in their room, confirmed multiple times, yet it wasn’t delivered as promised. When I asked the concierge, they mentioned it should’ve been arranged directly on Intercity’s site due to full capacity. Since I enjoy using Expedia, I didn’t see the need to book through the hotel’s site. The treat did eventually arrive, but only well into our stay, which felt disappointing.
Additionally, my room’s air conditioning didn’t work on the first night and was only fixed just before check-out. I later learned the previous guest had the same issue, so it was already known to the staff.
On the positive side, breakfast was great, the common areas were lovely, and the night crew – concierge, maintenance, and valet – were attentive and professional.
Comment from Hotel Management
30 Oct 2024 by Management Team, Hotel Management
Dear Rychardson,We are sorry to hear that your stay with us did not meet your expectations and appreciate you sharing your feedback. Your experience is very important to us, and we apologize for the issues you encountered.We are reviewing the points you mentioned with our team to ensure that all of our service standards and facilities are met.We hope to have the opportunity to regain your trust on a future visit.Sincerely,The Management TeamHotel Intercity Porto Maravilha
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
26 Oct 2024 by A Gerência, Hotel Management
Prezado Gustavo,Muito obrigado por dedicar um tempo para compartilhar sua experiência em nosso hotel. Ficamos imensamente felizes em saber que sua estada foi agradável e que nosso hotel atendeu às suas expectativas!Será um prazer recebê-lo novamente em sua próxima visita.Obrigado!Atenciosamente,Equipe GerencialIntercity Porto Maravilha
by A verified traveler
Posted 4 Oct 2024
The receptionist at first lied to me saying she was going to provide a room with a view, as long as I waited longer for check in. However after she failed to do that, and I talked to the manager, he gave me the room with a view. This hotel also did not allow me to bring guests in my room unless I paid extra fees and waited in the lobby for a long time. Other than that food and price is reasonable
Comment from Hotel Management
16 Oct 2024 by Management Team, Hotel Management
Dear Gustavo,We are sorry to hear that your stay with us did not meet your expectations and appreciate you sharing your feedback. Your experience is very important to us, and we apologize for the issues you encountered.We are reviewing the points you mentioned with our team to ensure that all of our service standards and facilities are met.We hope to have the opportunity to regain your trust on a future visit.Sincerely,The Management TeamHotel Intercity Porto Maravilha
by A verified traveler
Posted 31 Jul 2024
I loved it!
Comment from Hotel Management
3 Sep 2024 by Management Team, Hotel Management
Dear João,Thank you very much for taking the time to share your experience at our hotel. We are extremely pleased to hear that you had a great stay and that our hotel met your expectations!It will be a pleasure to welcome you back on your next visit.Thank you!Regards,The Management TeamIntercity Porto Maravilha
by A verified traveler
Posted 9 Jul 2024 on Travelocity
Comment from Hotel Management
3 Sep 2024 by A Gerência, Hotel Management
Prezado Wagner,Muito obrigado por dedicar um tempo para compartilhar sua experiência em nosso hotel. Ficamos imensamente felizes em saber que sua estada foi agradável e que nosso hotel atendeu às suas expectativas!Será um prazer recebê-lo novamente em sua próxima visita.Obrigado!Atenciosamente,Equipe GerencialIntercity Porto Maravilha
by A verified traveler
Posted 8 May 2024
Convenient to bus station and VLT
Comment from Hotel Management
4 Sep 2024 by Management Team, Hotel Management
Dear Alton,Thank you very much for taking the time to share your experience at our hotel. We are extremely pleased to hear that you had a great stay and that our hotel met your expectations!It will be a pleasure to welcome you back on your next visit.Thank you!Regards,The Management TeamIntercity Porto Maravilha
