Ratings based on 69 Verified Reviews
4.9 Room cleanliness
5.0 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
Didn't like going to another address for the key although the people at the office were great. Then we had to drop off the key at the second address.
Comment from Hotel Management
25 Oct 2024 by YOUROPO Team, Hotel Management
Thank you for your feedback regarding your recent stay. I apologize for any inconvenience caused by having to pick up and drop off the key at a different location. We understand that this can be a hassle, and we appreciate your patience.I'm glad to hear that our team at the office provided great service. We are continuously working to improve our processes, and your comments will help us enhance the overall guest experience.If you have any further suggestions or if there's anything else we can do to make your next stay more enjoyable, please feel free to reach out.Thank you once again for your understanding, and we hope to welcome you back in the future!
by A verified traveler
Posted 18 Oct 2024
Beautiful. Modern. Clean.
Comment from Hotel Management
25 Oct 2024 by YOUROPO Team, Hotel Management
Thank you so much for your wonderful review! We’re thrilled to hear that you found our property beautiful, modern, and clean.Your kind words motivate us to continue providing the best possible experience for our guests. We hope to welcome you back soon for another enjoyable stay!
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
26 Oct 2024 by YOUROPO Team, Hotel Management
Thank you for your kind review!Your feedback means a lot to us, and we hope to welcome you back for another enjoyable stay soon!
by A verified traveler from FORTUNA
Posted 13 Oct 2024
Great location and helpful staffs. It can't be better than this place. Recommend!
Comment from Hotel Management
26 Oct 2024 by YOUROPO Team, Hotel Management
AnswerThank you for your fantastic review! We're thrilled to hear that you enjoyed our great location and found our staff helpful. Your recommendation means a lot to us, and we hope to welcome you back for another wonderful stay soon!
by A verified traveler
Posted 13 Oct 2024
Had a great time, the place was very comfortable. Mostly everything to see in the historic district is within walkable distance. The staff was great and willing to help with anything we needed, we had a great stay.
Comment from Hotel Management
21 Oct 2024 by YOUROPO Team, Hotel Management
Thank you for your wonderful feedback! We’re thrilled to hear that you had a great time and found our place comfortable. It’s fantastic that you enjoyed exploring the historic district and appreciated the walkable distance to various attractions.We’re also glad to know that our staff was able to assist you and enhance your stay. Your satisfaction is our top priority, and we’re delighted that you had a great experience with us.We hope to welcome you back soon for another memorable stay!
by A verified traveler
Posted 11 Oct 2024
Nice large apartment. Very clean and comfortable. In the historic district quite walkable. Staff at the 24hr office were very friendly and helpful. The office was a 3 minute walk from the apartment. There were several nice restaurants within a block or two of the apartment. There was also a good coffee shop and a bakery very close to the apartment.
Comment from Hotel Management
13 Oct 2024 by YOUROPO Team, Hotel Management
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay in our spacious and clean apartment. It’s great to know that you appreciated the walkable location in the historic district, along with the friendly service from our staff.We're glad you found several nice restaurants, a coffee shop, and a bakery nearby. We strive to provide our guests with a comfortable and convenient experience, and your feedback reassures us that we’re on the right track.We hope to welcome you back for another enjoyable stay in the future!
by A verified traveler
Posted 9 Oct 2024
We really enjoyed our stay at Youropo Downtown. There was one incident where there was a glitch in the system where it indicated I had checked out, so a housekeeper came and tried to access the room. The staff were very understanding and apologetic and explained the glitch. The bathroom shower also overflowed a few times, so you just have to be careful with the angle of the shower head. Otherwise, the property was in a great location, staff friendly, beautiful decor, and very spacious!
Comment from Hotel Management
13 Oct 2024 by YOUROPO Team, Hotel Management
Thank you for sharing your experience with us! We're glad to hear that you enjoyed your stay at Youropo Downtown and appreciated the great location, spaciousness, and beautiful decor.We sincerely apologize for the issues you encountered with the system glitch and the shower overflow. We appreciate your understanding regarding the situation with the housekeeping staff, and we will certainly look into the shower issue to ensure a better experience for future guests.Your feedback is invaluable to us as we strive to improve our services. We hope to welcome you back for an even better stay next time!
by A verified traveler
Posted 7 Oct 2024
This property was in a great location for a short stay in Porto, right opposite the famous Bolhao market and close to metro station. The 4th floor apartment was spacious, comfortable and quiet. Well equipped kichen and good shower, all you could ask for.
Comment from Hotel Management
13 Oct 2024 by YOUROPO Team, Hotel Management
Thank you for your fantastic feedback! We're delighted to hear that you enjoyed the great location of our property, especially being right opposite the famous Bolhão Market and close to the metro station. It's wonderful that you found the fourth-floor apartment spacious, comfortable, and quiet.We take pride in providing well-equipped accommodations, and we're glad that you appreciated the kitchen and shower facilities. Your satisfaction is our top priority, and we hope to welcome you back for another enjoyable stay in Porto!
by A verified traveler
Posted 3 Oct 2024
This place was very well kept and clean. I have high standards, but would return here and recommend to friends. It was a bit difficult to find the recommended parking lot then the apartment so make sure you understand from the front desk what to do. Everyone was lovely!
Comment from Hotel Management
3 Oct 2024 by YOUROPO Team, Hotel Management
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay and found our place clean and well-kept. Your high standards motivate us to maintain the quality of our service.We appreciate your feedback regarding the parking situation and will ensure that our front desk provides clearer instructions for future guests.It was a pleasure having you with us, and we look forward to welcoming you back soon! Don’t hesitate to reach out if you need anything for your next visit.
by A verified traveler
Posted 29 Sep 2024
Our Youropo apartment was very clean, lovely and comfortable. The only concern we had was with the air conditioner... It worked well but because of its remote location in the apartment, there is a water pump in the AC unit that constantly is cycling On and Off every few minutes to remove the condensation/water. The noise from the pump did disrupt our sleep.
Comment from Hotel Management
29 Sep 2024 by YOUROPO Team, Hotel Management
Thank you for your valuable feedback! We're glad to hear that you found the apartment clean, lovely, and comfortable. We appreciate your comments regarding the air conditioner and apologize for any disruption it caused during your stay. Your insights help us improve our services, and we hope to welcome you back soon for an even better experience!
