Ratings based on 613 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
GREAT place to stay!! If I could describe this accommodation with one word it would be - care. You can feel that the owners have taken note of so many small details to make your stay feel like a home instead of a sterile hotel room. The room was clean, bright, and pleasantly arranged. It had everything you need for a nice stay (EVEN CONDITIONER - in Europe!!) Really nice shower with strong water flow. It is in a great location. Minutes walk from bus stations up the road, within 10 minutes walk down to the river or over to the metro station. While I was there, there was a beautiful Christmas market in the park 5 minutes up the hill. But even though it is centrally located, the street itself is very quiet and I slept so well there. Veronica was so welcoming and ready to help with anything you needed, and helped accommodate my arrival so nicely. And there was just a lovely clean (but not strong chemical) smell every time you walked into the building, which just makes you feel confident that you are staying in a place that is being well cared for and maintained. I stayed in 5 different places during my two weeks in Portugal, and this was by far my favorite. If you are staying in Porto, do yourself a favor and stay here!
Comment from Hotel Management
2 Jan 2025 by Miguel, Hotel Management
Dear Sarah,Thank you so much for your kind and thoughtful review! We are truly thrilled to hear that you had such a wonderful experience staying with us. It's heartwarming to know that the little details we put into the space made a difference and helped create a home-like atmosphere for you.We're also so glad you enjoyed the location and the quiet street, and that you had a chance to experience the lovely Christmas market nearby! Your kind words about Veronica and the overall cleanliness of the space mean a lot to us, and we’re happy to know you had a restful stay.It was an absolute pleasure hosting you, and we’d love to welcome you back the next time you're in Porto.Warm regards,
by A verified traveler
Posted 22 Dec 2024
Loved it
Comment from Hotel Management
22 Dec 2024 by Verónica , Hotel Management
Dear Esmeralda Thank you for your review. We appreciate your feedback and are sorry to hear that your experience did not fully meet your expectations, resulting in less than a perfect score. Your insights are invaluable to us, and we are committed to improving our services to ensure a better experience for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay.Best regards,
by A verified traveler
Posted 16 Nov 2024
We absolutely loved our stay. It was cosy and clean at a good location near restaurants and bars. We barely needed to use any form of public transportation. Amenities were good - the bottle of wine was a nice touch. We were able to store our luggages after check out. Veronica who runs the place was super responsive with any questions we had. Overall no complaints. If there was one thing that we had to fault - it would be no full length mirrors. But this is a really minor point
Comment from Hotel Management
18 Nov 2024 by Miguel, Hotel Management
Dear Deborah,Thank you so much for your fantastic review! We are absolutely delighted to hear that you had such a wonderful stay with us. It’s great to know that you found the location so convenient, and that you were able to explore the area with ease—restaurants and bars right on your doorstep really make a difference, don’t they?We're so glad you enjoyed the little touches like the bottle of wine, and that you were able to store your luggage after check-out for extra convenience. Veronica will be thrilled to hear your kind words—she truly loves being able to assist our guests and make their stay as smooth as possible.We truly appreciate your feedback, and we’ll definitely take your note about the mirrors into consideration for future improvements.Thank you once again for choosing to stay with us, and we’d love to welcome you back anytime!Warm regards,
by A verified traveler
Posted 13 Nov 2024
Great location! There’s a restaurant next to it and around the corner. You can watch the sunset around the corner and walkable to points of interest. Loved that they can arrange a ride to and from airport at a reasonable fee with the service 24hrs. availability. They’re very accommodating and helpful with good communication via text through Expedia.
Comment from Hotel Management
13 Nov 2024 by Verónica , Hotel Management
Thank you very much, Imelda, for your wonderful review! We’re so glad you enjoyed the location, the nearby dining options, and the convenience of our airport transportation service. It’s a pleasure to know that you appreciated the communication and our efforts to make your stay as comfortable as possible. We’re sorry to hear we didn’t fully meet the highest rating, but we appreciate your feedback and will continue to work hard to improve. Looking forward to welcoming you back someday!
by A verified traveler
Posted 12 Nov 2024
Wonderful location. Modern apartment fully equipped.
Comment from Hotel Management
12 Nov 2024 by Verónica , Hotel Management
Dear HalThank you so much for your wonderful review! I’m thrilled to hear that you enjoyed the location and found the apartment modern and fully equipped—it means a lot to know that it met your expectations. It was truly a pleasure hosting you, and I’d love to welcome you back anytime.Wish all the best
by A verified traveler
Posted 10 Nov 2024
Clean quiet and good location. Thanks for the welcome wine!
Comment from Hotel Management
11 Nov 2024 by Verónica, Hotel Management
Hello [Guest's Name],Thank you so much for your wonderful review! I’m so glad to hear you enjoyed the cleanliness, the quiet atmosphere, and the location of the property. It was a pleasure hosting you, and I’m especially happy that you liked the welcome wine – it’s our little way of making guests feel at home!Your kind words mean a lot to us, and we’d love to have the pleasure of welcoming you again in the future. Warm regards
by A verified traveler
Posted 10 Nov 2024
Veronica the property manager was always in contact with me and helped in everything!
tjttwhen i needed need it.
Comment from Hotel Management
11 Nov 2024 by Verónica, Hotel Management
Dear DanaeThank you so much for your kind review! I'm absolutely thrilled to hear that I was able to assist you and stay in touch whenever you needed help. It’s always my goal to make sure our guests have a smooth and enjoyable experience, and your feedback means the world to me.I hope to have the pleasure of hosting you again in the future. Please don’t hesitate to reach out if you ever need anything else.Warm regards,
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Verónica, Hotel Management
Thank you so much for your kind review!
by A verified traveler from Edmonton
Posted 30 Oct 2024
Veronica the hostess!
Comment from Hotel Management
31 Oct 2024 by Verónica , Hotel Management
Dear DouglasThank you so much for your wonderful review! We absolutely loved hosting you, and it’s truly a pleasure to have guests like you. We’re thrilled to hear that you enjoyed your stay, and we genuinely hope to welcome you back soon. Until then, wishing you all the best!
by A verified traveler
Posted 30 Oct 2024
Beautiful spacious room and clean. We selected a room on top floor. We were aware of the fact that there is no elevator. For those with mobility issues, keep this in mind.
Location is walkable and near main attractions.
Be aware that this is not a hotel and does not have staff on cite 24 hours. Victoria is available for questions via WhatsApp. Her response time was excellent.
Comment from Hotel Management
30 Oct 2024 by Verónica , Hotel Management
Dear SusanThank you so much for your wonderful review! I’m truly delighted to hear you enjoyed your stay, the space, and the location. I’m sorry that our service didn’t quite reach the level for a perfect score, especially with the lack of an elevator and 24-hour reception, but I appreciate you highlighting these details to help future guests.It was my pleasure to be available for any questions, and I’m glad our communication made your stay more comfortable. I’m here whenever you need, and it would be a pleasure to welcome you back anytime!Warm regards,
