Ratings based on 193 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
It is a great place to stay. The staff are friendly and helpful. Very clean and big bathrooms. Bed is comfortable and cosy. Good breakfast and nice view from the dining area.
I enjoyed staying in such a historical property.
Comment from Hotel Management
10 Nov 2024 by Front office, Hotel Management
Thank you so much for your kind words, Suwen!We're thrilled to hear that you enjoyed your stay with us. It's wonderful to know that you found the staff friendly and helpful and that you appreciated the cleanliness, comfort, and beautiful views from our lounge area. We're also glad that you enjoyed the historical charm of the property—it’s something we’re really proud of! We hope to welcome you back soon for another great stay. all the best from the whole team,MartaFront office
by A verified traveler
Posted 17 Sep 2024
A very interesting and unique space. Gorgeous views, good breakfast and nice to have a welcome drink. I found the staff to be polite rather than friendly, and the bathrooms near the womens dorm less than clean.
Comment from Hotel Management
8 Oct 2024 by Front office, Hotel Management
Hello Stefanie!Thank you for sharing your thoughts about your experience with us! We appreciate your feedback, though we feel that your comments about our team may not fully capture the warm and welcoming atmosphere we aim to create, especially during your brief stay of just one night.Our housekeepers work diligently to ensure that all rooms and bathrooms are cleaned daily. They double-check everything before leaving at the end of the afternoon to ensure a spotless environment for our guests. When staying in a dorm, it’s important to remember that fellow travelers may have different approaches to communal living.Thank you again for your insights, and we hope to have the opportunity to provide you with a more complete experience on your next visit!Best regards,MartaFront office
by A verified traveler
Posted 11 Sep 2024
Enjoyed my stay, disliked the lady at the breakfast area
Comment from Hotel Management
8 Oct 2024 by Front office, Hotel Management
Hi Heidie!Thank you so much for taking the time to share your honest feedback with us. We’re delighted to hear you enjoyed your stay, but we’re truly sorry to learn that your experience with our team wasn’t as pleasant as it should have been. Our staff usually receives wonderful compliments, and we strive to create a warm and welcoming atmosphere for all our guests. We hope to have the chance to welcome you back soon, so we can provide you with a perfect 10/10 experience next time!Best regards,Marta
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
5 Sep 2024 by Alex, Hotel Management
Hello there, Sam.Thank you so much for this great review, we're thrilled knowing you had such a perfect stay. We hope to meet you again sometime!All the best,Alex
by A verified traveler
Posted 1 Aug 2024
52 steps from entrance to the lobby. All up!
Comment from Hotel Management
2 Aug 2024 by Front office, Hotel Management
Hello Louie,Thank you so much for your time to leave us your honest opinion.There is no reference to a lift in our 200-year-old building.You can find a lift for people with low mobility and the team is always happy to help to carry luggage like it happened.We hope you can check if the accommodation fits your needs and expectations next time.Thank you for letting us know we have 52 steps, we didn't know!! Best wishes from the whole team,Marta
by A verified traveler
Lovely hotel in Porto
Posted 13 Jun 2024 on HotelsFantastic place to stay right on the river. Such amazing friendly staff. Highly recommend
Comment from Hotel Management
13 Jun 2024 by Marta, Hotel Management
Hi Claudia,Thank you for your kind words regarding your stay at The House of SandemanWe are happy you loved our unbeatable views due to the riverfront location.The team is proud to know you felt welcome by everyone, and we hope we can meet you again soon!
by A verified traveler
Posted 9 May 2024
I will definitely come back!! The staff members were really friendly. I have got a welcome drink on the first night which was really nice. Breakfast variety was plenty.
The design of the room reflects the winery itself. There is plenty of place to store things. The good thing is there is a door separate the bedding area and bathrooms. There is 4 bathrooms to share in a 14-bed dorm and i never need to wait for a second to use it.
Comment from Hotel Management
17 May 2024 by Alex, Hotel Management
Hello again, Chloe. It's wonderful to know you had such a great stay with us. We're very glad to know you enjoyed not only our refreshing welcome drink and appetizing breakfast but also our facilities and their unique design. Our friendly and hardworking staff truly appreciates your compliments and we hope to welcome you here again sometime soon. We wish you all the best, Alex
by A verified traveler
Posted 6 May 2024
Sandeman’s is the place to stay in Porto to experience this beautiful city! It’s a cool hip hostel that caters to pilgrims walking the Camiño de Santiago. Excellent!
Comment from Hotel Management
9 May 2024 by Igor - THS, Hotel Management
Hi Christina! Thank you so much for your amazing and supportive review! We are glad that you enjoyed your stay here during the camino! Please come back again soon! Best wishes, Igor
by A verified traveler
What an incredible stay!
Posted 25 Apr 2024 on HotelsAbsolutely surpassed my expectations. I stayed in a suite and the room was nicer than most hotels for an incredible price. Outstanding view. Staff was friendly and remembered me every morning (tho I was only there 2 nites)! Breakfast was good and online ordering was easy. The record player and records were a great added touch. I did a tour of the cellars there as well and the hostel provided discount tickets. Such a great visit. I’d absolutely come back!
Comment from Hotel Management
1 May 2024 by Igor - THS, Hotel Management
Hi Noelle! We are glad that we surpassed your expectations and we thank you a lot for your amazing and descriptive review! We are truly glad to read your words! Please come back anytime! Best regards, Igor
by A verified traveler
Posted 24 Apr 2024
Great hotel (clean & spacious), updated bathroom (in superior suite) and great staff in a great location. Excellent breakfast included with superior suite rate. The Sandeman truly is a gem!!
Comment from Hotel Management
1 May 2024 by Igor - THS, Hotel Management
Hi Felipe! Thanks for your amazing review and your particular words about our service and staff! Please come back anytime! Best wishes, Igor
