Ratings based on 606 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
The proximity to the highway and a huge shopping mall within a few steps. The hotel is clean and very spacious!
10/10
Comment from Hotel Management
18 Nov 2024 by sbastos, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Porto Gaia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Best regardsSérgio BastosGeneral Manager
by A verified traveler
Posted 16 Sep 2024
Quiet hotel on the Gaia side, was very comfortable and only a few uber ride minutes away from all the main attractions and food. Conveniently located and friendly staff.
Comment from Hotel Management
17 Sep 2024 by sbastos, Hotel Management
Thank you very much for your comments and classificationBest regardsSérgio BastosGeneral Manager
by A verified traveler
Posted 5 Sep 2024
The main entrance was hard to find but It is a good place to stay!
Comment from Hotel Management
9 Sep 2024 by sbastos, Hotel Management
Thank you very much for your comments and classificationBest regardsSérgio BastosGeneral Manager
by A verified traveler
Posted 4 Sep 2024
We got a great deal, particularly for the location and time. The hotel lobby looks great and overall the facilities are great. The room was disappointing, as the bathroom area clearly suffered water damage which doesn't seem to have been repaired and leaves the room with an awful look. Room cleanliness on arrival was also not great, but was good the 2nd day of our stay.
Comment from Hotel Management
5 Sep 2024 by sbastos, Hotel Management
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Best regardsSérgio BastosGeneral Manager
by A verified traveler
Posted 9 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by sbastos, Hotel Management
Muito obrigado pela sua avaliaçãoAtentamenteSérgio BastosDirector
by A verified traveler from Allen
Posted 7 Aug 2024
The breakfast options were really good. We really enjoyed our stay.
Comment from Hotel Management
8 Aug 2024 by sbastos, Hotel Management
Thank you very much for your comments and classificationLooking forward to seeing you soonBest regardsSérgio BastosGeneral Manager
by A verified traveler
Posted 27 Jul 2024
Comment from Hotel Management
30 Jul 2024 by sbastos, Hotel Management
Obrigado pela sua excelente apreciaçãoAtentamenteSérgio BastosDitrector
by A verified traveler
Posted 23 Jul 2024
I really liked the attention of the staff and the confort and room cleaning!
Comment from Hotel Management
30 Jul 2024 by sbastos, Hotel Management
Muito obrigado pela sua avaliaçãoAtentamenteSérgio BastosDirector
by A verified traveler
Posted 6 Jul 2024
We stayed here on São João to be near the marina for a boat trip. We were very pleased with our stay. The rooms were comfortable and the staff were friendly.
Comment from Hotel Management
9 Jul 2024 by sbastos, Hotel Management
Thank you very much for your comments and classificationBest regardsSérgio BastosGeneral Manager
by A verified traveler
Posted 27 Jun 2024 on Hotels
No air conditioning just air recycling, hot in the room. Even if they say there is A/C actually is just a recycling air without cooling
Comment from Hotel Management
28 Jun 2024 by sbastos, Hotel Management
Thank you very much for your comments and we apologize for any inconvenience we may have caused you.Best regardsSérgio BastosGeneral Manager
