Ratings based on 277 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
by A verified traveler from Guatemala
Posted 14 Nov 2024
Wonderful hotel. Great food and beds. Nice rooms. Very good location. Would definitely recommend!
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 1 Nov 2024
Exceptional in every way!
by A verified traveler
Posted 26 Oct 2024
Amazing hotel with very luxurious rooms and great, friendly staff. They do Portugal proud
by A verified traveler from Hanford
Posted 25 Oct 2024
Great place to stay in Porto. Centrally located and walking distance to all the must see spots alongside stores/ cafes/restos. Staff is very friendly and accommodating. Room is nice and clean. Thank you!
by A verified traveler
Posted 19 Oct 2024
Amazing
by A verified traveler
Posted 15 Oct 2024
Great location
by A verified traveler
Posted 11 Oct 2024
Wonderful hotel. Friendly and professional staff.
by A verified traveler
Posted 9 Oct 2024
We will never stay again in this hotel nor in any Eurostars hotel. They repetitively refused to reimburse us an extra night that was booked by MISTAKE despite making the reservation MONTHS ahead of the trip, and despite notifying them IMMEDIATELY after reserving. We sent multiple emails. They kept throwing us back and forth between Expedia and their management, with a negative answer at every single time. We even tried to reason them personally upon checking in. They could have accepted and sold the night to another client easily, without making a fuss and without losing a frequent traveler customer! They didn't even make up for it during our stay, not even an upgrade. Everything is documented by emails. Several persons managing this hotel, including the front office director, operations manager and regional director should resign or be fired. What a shame ! Congratulations Eurostars: you made a little extra money by tricking / benefiting from a simple unintended mistake of your client who clicked an extra day while reserving.
