Ratings based on 166 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
The accommodation is just perfect. Food places, shops, metro stations are close by. Great hosts, very responsive and helpful. Thank you for making our stay in Porto an enjoyable one!
Comment from Hotel Management
16 Nov 2024 by Sweet Porto Team, Hotel Management
Dear Maria, We are grateful that you have chosen us for this journey in Porto and for sharing your feedback. We are happy to know that you had a good experience while staying with us. Our main goal is to pass on to our guests the feeling that you will always have a home in Porto It was a great pleasure to be part of this experience, we look forward for a next visit! Kind regards, Sweet Porto Team
by A verified traveler
Posted 26 Sep 2024
Comfortable 3-night stay Great communication with the property.
We were warmly welcomed, check-in was a breeze and our apartment was impeccably clean! Easy to walk everywhere. Enjoyed the Bolhoa market across the street. A bit loud at night, but that's the area and it didn't last long.
Comment from Hotel Management
30 Sep 2024 by Sweet Porto Team, Hotel Management
Dear TeresaWe are grateful that you have chosen us for this journey in Porto and for sharing your feedback. We are happy to know that you had a good experience while staying with us. Our main goal is to pass on to our guests the feeling that you will always have a home in Porto :) It was a great pleasure to be part of this experience, we look forward for a next visit! Kind regards,Sweet Porto Team
by A verified traveler
Posted 21 Sep 2024
Great location but lacking in amenities. No sound proof windows no blackout shades. Stayed 8nights and got two coffees. No pepper no oil no tea lack of sugar and coffee.
Comment from Hotel Management
21 Sep 2024 by Sweet Porto Team, Hotel Management
Dear Theresa, Thank you for your feedback :) We have taken note of your suggestions so that we can improve our customers' experience, which is our priority. We do have a black out, but we apologise if it doesn't cover up completely and we would like to let you know that the coffee and porto wine is a offer for the 1st ninght :) We look forward to welcoming you back!Kind regards,Sweet Porto Team
by A verified traveler
Posted 14 Aug 2024
Great Location for Shopping Good Restaurants all around Metro across the Street very Impressed will stay again for Sure . Family of 3
Comment from Hotel Management
14 Aug 2024 by Sweet Porto Team, Hotel Management
Dear Eddy,Thank you for your feedback. We are very glad you enjoyed your stay with us :)We wish you all the best and hopefully we will see you in the future!Kind regards,Sweet Porto Team
by A verified traveler
Posted 12 Aug 2024
Very nice staff everything was great
Comment from Hotel Management
14 Aug 2024 by Sweet Porto Team, Hotel Management
Dear Jimmy,Thank you for your feedback. We are very glad you enjoyed your stay with us :)We wish you all the best and hopefully we will see you in the future!Kind regards,Sweet Porto Team
by A verified traveler
Posted 22 Jun 2024
Comment from Hotel Management
25 Jun 2024 by Sweet Porto Team, Hotel Management
Dear Dimas, Thank you for your feedback! We are very glad you enjoyed your stay with us :)We wish you all the best and hopefully we will see you in the future!Kind regards,Sweet Porto Team
by A verified traveler
Posted 14 Jun 2024
Convenience is a priority for travelers
Comment from Hotel Management
31 Jul 2024 by Sweet Porto Team, Hotel Management
Dear May,Thank you for your feedback. We are very glad you enjoyed your stay with us :)We wish you all the best and hopefully we will see you in the future!Kind regards,Sweet Porto Team
by A verified traveler
Posted 3 Jun 2024 on Hotels
Comment from Hotel Management
5 Jun 2024 by L’Equipe Sweet Porto, Hotel Management
Chèr Frederic,Nous vous remercions de nous avoir choisi pour cette visite à Porto et d’avoir partagé votre appréciation.On est très heureux d'apprendre que vous avez eu une bonne expérience pendant les jours que vous avez passé avec nous. Notre objectif est de transmettre à nos clients la philosophie qu’ils auront toujours une maison à Porto :)Ce fut un grand plaisir de faire partie de ce voyage, et nous avons hâte d’une prochaine visite!À très bientôt!L’Equipe Sweet Porto
by A verified traveler
Posted 28 May 2024
Sweet Porto apartment is a relatively economical, not fancy but fully functional apartment hotel. I stayed there for 6 nights in May.
It has many pluses. It's location is excellent, within walking distance to all attractions. The Bahoa Market is across the street. A Portugal supermarket chain store, a pharmacy and a bakery are nearby. The kitchen is well equipped to cook a simple meal.
The biggest minus is the lack of service and its absolute refusal to provide any service after check in. There is no front desk, guests communicate with the management team about expected arrival time initially through Expedia message, the platform I booked the hotel. This is perfectly okay. After having connected with them, they wanted me to communicate through WhatsApp. A team member waited for me and my husband and I at the specified arrival time at the apartment. The representative charged our credit and gave us the apartment key and a Porto map. When I asked what I should do if I need more toilet paper and kitchen trash bags, I get the totally unexpected reply of "you buy them at the supermarket yourself". When I wanted to ask more questions, the representative said she needed to leave. I later followed up about replenishment of trash bags through WhatsApp, my message was read but no reply. It is a total disappointment.
Even though Sweet Porto is an economical no fanfare apartment hotel, I do expect management provides the basic necessary supplies.
Comment from Hotel Management
29 May 2024 by Sweet Porto Team, Hotel Management
Dear Alice,Thank you for taking the time to share your feedback about your recent stay at Sweet Porto apartment. We're glad to hear that you appreciated our excellent location, proximity to local attractions, and the well-equipped kitchen. Your recognition of our efforts to provide an economical and functional space for travelers is much appreciated.While our model does not include a traditional front desk, we understand the need for accessible support. Although this aspect is mentioned on the online platforms, during the check-in we always make sure to show ourselves available to provide any assistance and instructions for obtaining help during your stay. We sincerely apologize for the inconvenience you experienced regarding our service and communication. It was never our intention to make you feel left out and we believe there was a misunderstanding.We understand how important it is to have basic supplies readily available for the entirety of the stay. However, as mentioned at the check-in, our service does not follow the same model as a hotel and cleaning service and extra supplies are not provided for stays longer than 7 nights. This is also why we tried to explain to you the easiest way to get all the supplies that you needed.We apologize for the communication breakdown you experienced through WhatsApp. We are committed to improving our responsiveness.We are very sorry to hear that these aspects had an impact on your stay and hopefully we’ll have the chance of welcoming you in Porto once again and show you the true value of Sweet Porto.Kind regards,Sweet Porto Team
by A verified traveler
Posted 26 May 2024 on Hotels
Comment from Hotel Management
28 May 2024 by Sweet Porto Team, Hotel Management
Dear Kathryn,Thank you for your feedback. We are very glad you enjoyed your stay with us :)We wish you all the best and hopefully we will see you in the future!Kind regards,Sweet Porto Team
