Ratings based on 209 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
We checked in quite late on our check in day, there was no hotel staff to meet us but this was pre-conditioned in the information provided prior to our trip.
Our apartment was on the street level, with our windows directly next to the pavement. We didn't feel very safe, people kept walking past and hitting our windows. We decided to keep them shut, which was another problem as when we had arrived, the radiators were all on and at max heat. The whole apartment was baking, very stuffy and uncomfortable.
The towels provided were just slightly bigger than hand towels and there was only half of 1 roll of toilet paper.
We stayed the night, but booked a different hotel for the rest of our trip and checked out the following morning.
Also, as a side note, the ramp down to the parking garage is VERY tight and very steep. Our car (Ford Focus) only fit with the mirrors folded in and with very slow movements with guidance from my partner. We also burnt out the clutch on the drive out, as we had to wait for the gates to open and again had to slowly maneuver our way out the structure.
Comment from Hotel Management
24 Oct 2024 by Joana S, Hotel Management
Dear guest,Thank you very much for sharing your experience at Aparthotel Oporto Alves da Veiga with us. It was a pleasure to welcome you!We regret that the service provided did not meet your expectations so we take note of your comments and genuinely appreciate the feedback you have shared with us, as this is the only way we can improve our quality of service.We hope to be able to welcome you back in the near future so that we can improve your opinion about our hotel.Yours sincerely,Joana Santos
by A verified traveler
Posted 18 Oct 2024
A comfortable, clean and spacious stay in Porto! Close to centre of town and great transport links. Friendly staff who gave good recommendations. Would return again in a heartbeat.
Comment from Hotel Management
19 Oct 2024 by Joana S, Hotel Management
Dear guest,Thank you very much for sharing your experience at Aparthotel Oporto Alves da Veiga with us. It was a genuine pleasure to welcome you to our hotel!We are particularly happy to hear that our people made your stay memorable and we will share your comments with all our staff. We take note of your comments and thank you for the feedback you have shared with us, as this is the only way we can improve our quality of service.We hope to be able to deserve your trust again in the near future.Yours sincerely,Joana Santos
by A verified traveler
Posted 15 Oct 2024
Aparthotel is well located and spacious. The staff are wonderful and assist you in every way if there is someone on reception desk. Overall is was a well priced, nice place to stay.
Comment from Hotel Management
15 Oct 2024 by Joana S, Hotel Management
Dear guest,Thank you very much for sharing your experience at Aparthotel Oporto Alves da Veiga with us. It was a genuine pleasure to welcome you to our hotel!We are particularly happy to hear that our people made your stay memorable and we will share your comments with all our staff. We take note of your comments and thank you for the feedback you have shared with us, as this is the only way we can improve our quality of service.We hope to be able to deserve your trust again in the near future.Yours sincerely,Joana Santos
by A verified traveler
Posted 19 Sep 2024
For being in the city and very close to the historic part of town it was excellent.
People who complain about parking should have researched the area and Portugal in general. Small cars are a huge benefit.
Thanks for a very cool vibe in a redone historical building
Comment from Hotel Management
24 Sep 2024 by Joana S, Hotel Management
Dear guest,Thank you very much for sharing your experience at Aparthotel Oporto Alves da Veiga with us. It was a pleasure to welcome you!We have taken note of your comments and thank you for the feedback you have shared with us, as this is the only way we can improve our service delivery and continue to be successful.We hope to be able to welcome you again in the near future.Yours sincerely,Joana Santos
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Joana S, Hotel Management
Dear guest and client,Thank you very much for sharing your opinion of Aparthotel Oporto Alves da Veiga with us.We hope to be able to welcome you in the near future.Yours sincerely,Joana Santos
by A verified traveler
Posted 20 Aug 2024
Spacious and clean property. Close to central Porto and the sights. The lounge area was a little disappointing as there wasn't enough comfortable seating for 4 people and the walls were bare and boring. It didn't really matter that much as we were out a lot but it was a shame as the apartment was very nice in all other ways. Great air con and wifi.
The area around the hotel is quite ugly but then so is quite a bit of Porto. It's actually prettier, in my view, staying in the Villa Nova de Gaia as then you have a nice view of the terracotta roofs.
I would not recommend anyone to park in the car park. I was driving a compact SEAT leon and the entrance to the car park was only just accessible if i turned in the wing mirrors and had 3 people guiding me in. It is also incredibly steep adding to the stress on the experience together with incredibly narrow parking spots when you eventually get though. There were numerous vehicles in the car park with scrapes along the sides of their cars or wing mirrors hanging off.
Best to either avoid bringing a car or park in one of the public car parks because it is a horrendous parking experience!
Comment from Hotel Management
21 Aug 2024 by Joana S, Hotel Management
Dear guest,Thank you very much for sharing your experience at Aparthotel Oporto Alves da Veiga with us. It was a pleasure to welcome you!We have taken note of your comments and thank you for the opinion you have shared with us, as this is the only way we can improve our service delivery and continue to be successful. We take this opportunity to inform you that your notes, have our best reception with the aim of improving the quality of our facilities, thank you.We hope to be able to receive you again in the near future.Yours sincerely,Joana Santos
by A verified traveler from shelton
Posted 13 Aug 2024
Great
Comment from Hotel Management
17 Aug 2024 by Joana S, Hotel Management
Dear guest and client,Thank you very much for sharing your opinion of Aparthotel Oporto Alves da Veiga with us.We hope to be able to welcome you in the near future.Yours sincerely,Joana Santos
by A verified traveler
Posted 25 Jul 2024
Nice apartment with city view.We enjoyed our box arriving at the door each morning with our breakfast.Quiet street yet very close to all the amenities of Porto.The Brazilian guy on check in was fabulous with the map and recommendations of some places to visit.
Comment from Hotel Management
31 Jul 2024 by Jhonatan P, Hotel Management
Dear guest,Thank you very much for sharing your experience at Aparthotel Oporto Alves da Veiga with us. It was a genuine pleasure to welcome you to our hotel!We are particularly happy to hear that our people made your stay memorable and we will share your comments with all our staff. We take note of your comments and thank you for the feedback you have shared with us, as this is the only way we can improve our quality of service.We hope to be able to deserve your trust again in the near future.Yours sincerely,Jhonatan P
by A verified traveler
Posted 23 Jul 2024 on Hotels
Great stay, staff were very helpful. Hotel was lovely, clean and had great facilities.
Comment from Hotel Management
31 Jul 2024 by Jhonatan P, Hotel Management
Dear guest,Thank you very much for sharing your experience at Aparthotel Oporto Alves da Veiga with us. It was a pleasure to welcome you!We have taken note of your comments and thank you for the feedback you have shared with us, as this is the only way we can improve our service delivery and continue to be successful.We hope to be able to welcome you again in the near future.Yours sincerely,Jhonatan P
by A verified traveler
Posted 17 Jul 2024
Comment from Hotel Management
22 Jul 2024 by Joana S, Hotel Management
Dear guest and client,Thank you very much for sharing your opinion of Aparthotel Oporto Alves da Veiga with us.We hope to be able to welcome you in the near future.Yours sincerely,Joana Santos
