Ratings based on 553 Verified Reviews

4.2 out of 5
90% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from FORT LAUDERDALE

Posted 10 Nov 2024
Matheus recepcionista do hotel nos tratou muito mal. Uma pessoa grossa sem educação nenhuma!
4 out of 5
by A verified traveler from Aventura

Posted 7 Aug 2023
Very good location pool is very nice and staff. The property itself needs to be renovated
1 out of 5
by A verified traveler

Posted 7 Jul 2023
Property in very poor conditions. Outdated, poor maintenance, missing toiletries and not clean (specially the kitchen drawers). And, on top of that, they allow homeless people to join for breakfast. Had to leave the hotel earlier. Glad that Expedia helped me get a refund of the remainder days.
Comment from Hotel Management
16 Jul 2023 by Manhattan by Mercure team, Hotel Management
Thank you for your feed back!Regards!
4 out of 5
by A verified traveler

Posted 28 Jun 2023
Nice hotel with great friendly staff. Swimming pool was nice and warm. Room looking a bit tired, but very comfortable.
Comment from Hotel Management
30 Jun 2023 by Manhattan by Mercure, Hotel Management
Thank you for your feed back!
5 out of 5
by A verified traveler from Menifee

Posted 26 Jun 2023
Comment from Hotel Management
16 Jul 2023 by Equipe Manhattan by Mercure, Hotel Management
Muito obrigado por sua avaliação! Atenciosamente,
1 out of 5
by A verified traveler

Posted 1 Feb 2023
Comment from Hotel Management
1 Apr 2023 by Equipe Manhattan by Mercure, Hotel Management
Muito obrigado pela avaliação sra. Rogeria!Atenciosamente, Equipe Manhattan by Mercure
1 out of 5
by A verified traveler

Posted 20 Jul 2022
No internet connection!!forks and knifes dirt!! Hot water it’s over after 5 minutes!!
Comment from Hotel Management
25 Nov 2022 by Equipe Manhattan by Mercure, Hotel Management
Thanks a lot for the feedback. Thank you for taking the time to write to us following your stay at the Manhattan Porto Alegre By Mercure.
4 out of 5
by A verified traveler

Posted 29 Dec 2021
Excellent location close to an upscale shopping neighbourhood with several dining options nearby. All rooms are suites with a bedroom and a living-room / kitchenette including a microwave and a large refrigerator, giving you the option of cooking your own meals. The downside of this hotel is that it is in dire need of refurbishing: we had water leakages in the toilet connection to the wall, and on the sink faucets. The walls, floor and furniture show signs of wear and tear. Management is busy in a slow refurbishing project, renovating one room at a time, which accounts for some noise during the day if you happen to be staying close to that room. If you are lucky, you might get one of the renovated rooms. Mind you: we had one of those, but still had the plumbing issues described above. Service is irregular: some people were helpful, others rude. Apparently they've had little training. The WiFi signal is weak and inconsistent in most rooms (we heard other guests also complaining). Staff have no clue about how to handle it. Breakfast is varied but of poor quality: the fruit, cheese, cold cuts and baked products were all of worse quality compared to other hotels we stayed at in Brazil. The hotel restaurant is much better quality at lunchtime, when it becomes busy with clients working close by; they serve a good buffet including grilled meats and vegetables.
4 out of 5
by A verified traveler

Posted 11 Dec 2021 on Hotels
Great!!!
5 out of 5
by A verified traveler

Posted 28 Nov 2021
Great services