Ratings based on 808 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Stayed here twice as had appts @ Casey Eye Institute so convenient location & dog friendly but property is in need of updating!
Comment from Hotel Management
16 Nov 2024 by SureStay, Hotel Management
Thank you for staying! We appreciate your feedback.
by A verified traveler
Posted 14 Nov 2024
It was ok
Comment from Hotel Management
15 Nov 2024 by SureStay, Hotel Management
thanks for staying!
by A verified traveler
Posted 12 Nov 2024
Charge for parking was excessive and not identified prior to booking.
Comment from Hotel Management
15 Nov 2024 by SureStay, Hotel Management
thanks for staying!
by A verified traveler
Posted 4 Nov 2024
While not super close to a lot of place's walking distance was a short drive or Lyft to the main areas we were wanting to explore. The continental breakfast was very standard but perfect for starting the day.
Suki's the bar under the motel was perfect for ending a long day with a quick bite to eat.
Comment from Hotel Management
6 Nov 2024 by SureStay, Hotel Management
thanks for staying!
by A verified traveler
Posted 1 Nov 2024
It’s a place to sleep, nothing special. The “restaurant “ is a 21 and over bar, not convenient for a family.
Comment from Hotel Management
1 Nov 2024 by SureStay, Hotel Management
thanks for staying!
by A verified traveler
Posted 30 Oct 2024
Despite its proximity to where I was getting surgery, I can honestly say I’ll never be back here again. TV is the size of a phone when sitting on the bed, wall AC/Heat didn’t heat up, outlets are in metal conduit on walls instead of inside, all the furniture was damaged one way or another, and it legitimately felt like the toilet was going to fall out from under someone and through our floor to the first floor room. I’m very surprised Best Western allows their name to be on this place.
Comment from Hotel Management
30 Oct 2024 by SureStay, Hotel Management
We apologize you had a poor experience.
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by scott, Hotel Management
thanks for staying !
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
16 Oct 2024 by SureStay, Hotel Management
thanks for staying!
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
15 Oct 2024 by SureStay, Hotel Management
So sorry you had an unsatisfactory stay.
by A verified traveler
Posted 14 Oct 2024
It was a nice clean quiet stay. Staff was very friendly. Great food and drinks right below the hotel. Will stay there again.
Comment from Hotel Management
15 Oct 2024 by SureStay, Hotel Management
Thank you for staying! We appreciate the feedback.
