Ratings based on 690 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2025
Love the location close to everything including my family
by A verified traveler
Posted 6 Jan 2025
by A verified traveler
Posted 5 Jan 2025
very spacious and clean
by A verified traveler
Posted 5 Jan 2025
Staff was very friendly and rooms where clean and stocked
by A verified traveler
Posted 3 Jan 2025
It was clean, spacious, comfortable bed. Thank you
by A verified traveler
Posted 12 Dec 2024
Excellent
by A verified traveler
Posted 12 Dec 2024
The staff here is incompetent. I was charged for parking. I did not have a car nor did I give them any vehicle information. I was traveling with friends and they had rented a car. I had given them my debit card for incidentals. I noticed the charge on my mobile banking about 4 days after I had checked out and was back home. I called on Nov. 30 and spoke with staff who said she was sorry and would reverse the charge. I believed she would take care of it and did not think of it until the next Saturday, December 7. I called and spoke with a different employee. I explained what happened and she said to call back tomorrow because she was not a supervisor and could not take care of it. I called the next day, December 8 in the evening and spoke with another employee. I explained again what happened and she said that she would reverse it for me. I asked if she was a supervisor and she said "yes". That evening I checked my bank account and there was a credit so I thought OK, good. However, the next morning when I checked my bank account at 6 am, there was a charge by Springhill Suites for double the original parking charge! I was not happy to say the least. I immediately called (this is call #4) and spoke with an auditor who said that a supervisor would be in at 7:00 (in one hour) and that she would be able to take care of it. I called at 7:10 am that same morning (Dec. 9) and spoke with the supervisor. She apologized and said she would fix. It was still a charge two days later.
by A verified traveler
Posted 2 Dec 2024
Excellent room and customer service
by A verified traveler
Posted 1 Dec 2024
by A verified traveler
Posted 1 Dec 2024
Stayed for three nights over Thanksgiving. It met all of our expectations!
