Ratings based on 666 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
My favorite hotel
Comment from Hotel Management
27 Sep 2024 by Springhill Suites Hillsboro , Hotel Management
Thank you for taking the time to tell us about your experience during your stay with us. We are so glad to hear that we are your favorite hotel! Thank you for your kind words and we hope to welcome you again soon.
by A verified traveler
Posted 24 Sep 2024
Staff was responsive and really friendly. The rooms were clean and the hot breakfast was perfect. Would absolutely recommend 💕
Comment from Hotel Management
27 Sep 2024 by Springhill Suites Hillsboro , Hotel Management
Thank you for taking the time to tell us about your experience during your stay. We are truly grateful for your kind words about our service I will be sure to pass your comments along. It is great to hear that you enjoyed our rooms and the breakfast as well. We hope to welcome you again soon when your travels bring you back to the area.
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Springhill Suites Hillsboro, Hotel Management
Thank you for taking the time to let us know about your stay with us. We are delighted to hear that you enjoyed your stay! We hope you choose to stay with us again, should your travels bring you back our way.
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Springhill Suites Hillsboro, Hotel Management
Thank you for taking the time to let us know about your experience during your stay. We are happy you enjoyed your time!
by A verified traveler from Cutler bay
Posted 27 Aug 2024
My family and I recently stayed at this hotel, and unfortunately, our experience was incredibly disappointing from the moment we arrived. We checked in late at around 3 a.m. with three children in tow, only to find that the toilet in our room did not work. The hotel staff informed us that the only other available room had the same issue. This left the five of us with no choice but to use the lobby bathrooms, which were in terrible condition, every time we needed a restroom—regardless of the hour. Imagine dragging kids downstairs at 4 or 5 in the morning just to use the bathroom. The next day, we informed the staff that we couldn’t continue our stay without a functioning bathroom. Instead of offering a solution, they told us that because we booked through Expedia, we wouldn’t be eligible for a refund. This left us feeling trapped in a city we weren’t familiar with and a hotel that couldn’t meet our basic needs.Eventually, we were moved to another suite, but the toilet in that room also didn’t work. I have videos clearly showing that the toilet didn’t flush despite being empty. The worst part of our experience was the utter lack of customer service. The manager never once apologized or even acknowledged the inconvenience we were experiencing. When we went downstairs to change rooms, the manager actively avoided us, refusing to make eye contact, which only added to our frustration and disappointment. Overall, this was one of the most stressful stays.
Comment from Hotel Management
12 Sep 2024 by Springhill Suites Hillsboro, Hotel Management
Thank you for choosing to stay with us. Your experience with the toilet not working in your room and having to use the public bathroom is truly inconvenient and is not up to our standard. I would like to personally apologize for the experience that you had during your stay with us. As a mom I can imagine how frustrating that would be especially with small children.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the chief of maintenance, so we can do our best to ensure this does not occur again.As a result of my review of your experience, I have added 10,000 extra bonus points to your Marriott Bonvoy account. Once again, I would like to apologize once more for what happened during your stay and I would like to thank you for taking the time to share your experience.
by A verified traveler
Posted 26 Aug 2024
Our family enjoyed staying at SpringHill Suites. We swam in the pool and played some card games in the evening. Enjoyed a really good breakfast in the morning and had enough time to go swimming and shower before noon check-out! The room was spacious and clean. I would stay here again. 😊
Comment from Hotel Management
12 Sep 2024 by Springhill Suites Hillsboro, Hotel Management
Thank you for sharing about your experience during your stay with us. It is amazing to hear that you and your family enjoyed your evening in the pool. It is also great to hear that you enjoyed a great breakfast in the morning.We hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler
Posted 16 Aug 2024
Comment from Hotel Management
12 Sep 2024 by Springhill Suites Hillsboro, Hotel Management
We are sorry to hear that your stay with us did not meet your expectations. We hope you choose to stay with us again should your travels ever bring you back out way.
by A verified traveler
Posted 29 Jul 2024
Employees were very personable.
Comment from Hotel Management
9 Aug 2024 by Springhill Suites Hillsboro, Hotel Management
We appreciate you taking the time to let us know about your experience during your stay with us. We are happy you enjoyed your time here!
by A verified traveler
Posted 8 Jul 2024
Very clean. I have stayed multiple times at this facility.
Comment from Hotel Management
9 Aug 2024 by Springhill Suites Hillsboro, Hotel Management
Thank you for letting us know about your experience during your stay with us. We are happy that you've enjoyed your time during your many visits, and look forward to seeing you again!
by A verified traveler
Posted 30 Jun 2024
Nice place with good pool area and hot tub
Comment from Hotel Management
9 Jul 2024 by Springhill Suites Hillsboro, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience during your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
