2/10 Terrible
Kimberly
Traveled with partner
Dec 5, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to like about the property. Everything was filthy, the staff was unhelpful, unresponsive, inexcusably rude and when we reported abhorrent conditions like a toilet that would not flush, dirty disgusting lingerie in the dresser, stains all over the carpet, banged up and scratched furniture and a fan that sounded like a 747 was landing in our bathroom, a employee brought a plunger to the door with dried toilet paper and poop all over it in a bag tied around it and reached in the door to hand it to my husband. I said “You need to fix that please.” He responded “It’s not my job.” I said “Well it’s not our job, we are on vacation and paying customers here, we are not here to repair your toilet.” He replied “I am just a house keeper, not in maintenance.” We called down to report it again and they said they did not gave anyone to fix it. My husband plunged it and got it fixed but they did not remove the dirty disgusting lingerie out of the dresser as they said they would when housekeeping came that night when we were gone and they removed the plunger and the toilet once again clogged later that night. We had to cancel our reservation for the rest of the trip and contact Shilo Inns corporate offices to get a refund for our stay and premium prices to stay somewhere else at the last minute! Trust me the outside conditions were worse than the inside, you do not want to stay there, ever!!!!!!!
Kimberly
Stayed 2 nights in Oct 2024