Ratings based on 1,000 Verified Reviews
2.7 Room cleanliness
2.9 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Mar 2023
Didn't get to stay... .made my reservation through Expedia months ago - showed up to find the hotel closed due to construction. Someone probably should've mentioned that they'd be closed a little earlier..... Wonder if I'll get a refund....? We'll see....
Comment from Hotel Management
28 Mar 2023 by Customer Care Team, Hotel Management
Dear Scott, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. We apologize for the incident, and if we were made aware of this, it would have helped us provide you with a better experience. We hope to remain your hotel of choice in this area and to give you a better stay on a future visit.Best Regards,Customer Care Team
by A verified traveler
Not safe to stay while on construction!
Posted 5 Feb 2023 on HotelsNot sure why still available to stay the night if this hotel is under construction!! It’s unsafe, not clean and construction employees still working late (arrived at hotel at 8:30 ish and still making construction noise) !! I did not stay there, once again felt unsafe ! Should not be rented while/during construction. Old beds and furniture outside , construction tools outside with fences, it looks that it’s been demolished! Or vandalized!
Comment from Hotel Management
14 Feb 2023 by Customer Care Team, Hotel Management
Dear Guest, thank you for staying with us and sharing feedback on your visit. Your dissatisfaction with the ongoing construction work at our property is understandable. Our hotel takes the proper steps to ensure our guests feel satisfied with our hospitality, so it is truly disheartening that this situation made your stay uncomfortable sometimes. We shall strictly consider your concerns to ensure that our hotel premises are adequately cleaned and maintained. There have also been discussions about increasing safety measures for the peace and comfort of our esteemed guests. We shall bring about the changes to provide a fulfilling experience at our place. We hope you consider booking with us again next time you are in the area so that we can provide the peaceful and relaxing stay you expect and deserve.Best Regards,Customer Care Team
by A verified traveler
Posted 29 Jan 2023 on Hotels
The hotel is a mess. They are undergoing a remodel. Hotels.com should not be sending valuable customers there.
Comment from Hotel Management
1 Feb 2023 by Customer Care Team, Hotel Management
Dear Guest, we are incredibly sorry to hear that you faced such a bad experience while staying at our hotel. We realize our hotel conditions under the ongoing remodeling work could not satisfy your expectations. If you were so kind as to provide a detailed account of your experience, that would be greatly helpful in identifying our missteps and correcting them as we move ahead. We hope to take all measures required to rectify the situation and have you back here once again as a happy, contended guest!Best Regards,Customer Care Team
by A verified traveler
Posted 29 Jan 2023
Staff was helpful, room was dirty.
Comment from Hotel Management
1 Feb 2023 by Customer Care Team, Hotel Management
Dear Bayley, thank you for taking the time to rate your recent stay at our hotel. It is great to hear that you enjoyed our helpful staff services. We are sorry that the dirty room conditions marred your time with us. Please know that we will be looking into this. We appreciate your feedback and hope to remain your hotel of choice in this area.Best Regards,Customer Care Team
by A verified traveler
Don’t stay here. They had NO Amenities At All!
Posted 23 Jan 2023 on HotelsThe guy who checked me out literally took $30 of my $100 cash deposit. He first tried to say that I caused drywall dust to be in the heater/AC unit. When I had been working with plastic tubing at work all week. Never tucked Drywall. Then he said that I took to long to vacate the room even though he said he would give me 15 mins to rebook my stay on Hotels.com. Well the site was down and It was not allowing me rebook so I just packed up. Within the 15 mins he offered. But since I didn’t rebook & I was out 10 mins past 11 am he decided to charge me $30.
When I began to explain why I was unable to book a room on the website he told me that he did not care. That if I kept talking about it that he would keep all of my deposits. That I would get nothing back.
Comment from Hotel Management
24 Jan 2023 by Customer Care Team, Hotel Management
Dear Guest, we are appalled to hear about the unfortunate episode of your check-out and its aftermath in your review. We are sorry about the shortage of adequate amenities and for any misgiving on our part that may have led to such a situation. We have heard your concerns about fake accusations by the check-out staff, and we apologize for the inconvenience. We assure you that we do not overcharge our guests, intend to scam them, or disturb your peace in any manner. Kindly allow us time to investigate the matter and inform you accordingly. We look forward to hearing from you and learning how we can make this right.Best Regards,Customer Care Team
by A verified traveler
Posted 18 Jan 2023 on Hotels
Comment from Hotel Management
19 Jan 2023 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 9 Jan 2023
Tons of construction that wasn’t mentioned prior to booking. Dirty and smelled awful. Band aid left in the rooms bathroom rolled up in an Ethernet wall connection. It looked like it hadn’t been vacuumed - very disappointed and grossed out.
Comment from Hotel Management
9 Jan 2023 by Customer Care Team, Hotel Management
Dear Bailey, we are sorry that you had a substandard experience at our hotel. We realize that neither our accommodation facilities nor room conditions were well-maintained for a comfortable stay. We are incredibly sorry for your troubles with the ongoing construction work, as customer service is of utmost importance to us. We sincerely apologize for the unclean state of the room and the lack of adequate housekeeping that further hindered your guest experience. It pains us that you did not have a good time staying with us. We assure you that we will look into our facilities, take the necessary measures, and make the right changes to prioritize your satisfaction. We regret that your visit to our hotel was not fruitful as we wished it would be, but we kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience.Best Regards,Customer Care Team
by A verified traveler
Nothing sweet about Portland suites
Posted 6 Jan 2023 on HotelsGot woken up rudely at 9 am by the manager pounding on our door because we had parked in apart of the parking lot where they had construction debris falling. I understand them not wanting to be responsible for damage but they only tried to call my cell phone once and I didnt answer because I was sleeping. Apparently they had cones to block off that part of the parking lot but someone moved them , but none of the staff notified me or said a word that they would be doing work in the mornings and to make sure our car was parked in a safe area . As for the condition of the hotel it’s pretty bad I understand they are under construction but there was lots of damage in the room hallways elevator etc.more gave the feeling of being in a construction site as opposed to a place that call themselves “suites” well there’s nothing sweet about this place I’ll tell you that right now. Our bathtub in our room appeared to have had a hole punched in it and was patch with some kind of putty or cement mixture but looked awful and would not be something you’d want to bathe in. Wallpaper peeling , holes in the wall of the hallway poorly covered with pictures screwed into the wall over it. Overall I would not stay here again , maybe give it a chance when they are done remodeling and have the amenities back such as pool , breakfast , etc. but if your on a budget and looking for a cheap place I encourage you to keep looking.
Comment from Hotel Management
24 Jan 2023 by Customer Care Team, Hotel Management
Dear Guest, thank you very much for sharing your feedback and letting us know what didn't work for you during your stay. We truly appreciate it when our guests point out our flaws so that we can learn from them and improve our quality of service. We apologize for the disturbance by our manager in the morning regarding your vehicle in the parking area and the abysmal property conditions that were not up to the mark. We have informed the management about your comments, and all the issues you mentioned will be considered with utmost concern. We assure you that we'll leave no leaf unturned to ensure the hygiene and safety of this space. Thank you for bringing these matters to our attention. We aspire to provide an experience beyond our customer's expectations, and your feedback helps us gradually attain our goal. We hope you consider booking with us again the next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards,Customer Care Team
by A verified traveler
Posted 5 Jan 2023
It's being remodel so it's noisy
Comment from Hotel Management
6 Jan 2023 by Customer Care Team, Hotel Management
Dear Curt, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We are sorry for the noise trouble from the remodeling works. Please know that we will be looking into this. We sincerely hope that you enjoyed the rest of your stay and all our facilities. We look forward to serving you a memorable guest experience on your next visit to Portland.Best Regards,Customer Care Team
by A verified traveler
Posted 4 Jan 2023 on Orbitz
