Ratings based on 13 Verified Reviews
3.9 Room cleanliness
3.3 Service & staff
4.3 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler from Spokane
Posted 30 Oct 2024
This is filthy!!!! I want a refund!!
Comment from Hotel Management
30 Oct 2024 by Author, Hotel Management
Dear Guest,
We apologize for the inconvenience caused during your stay. Our team would like to assist you further to address your concerns. Please reach out to us at guestsupport.na@oyorooms.com with your booking details so that we can help you with a refund. Thank you for your patience.
Team OYO
by A verified traveler
Posted 25 Oct 2024
The checkin process was good. Very close to the airport. Very nice staff. The room was clean but appeared larger in the photos. There was a coffee pot but no coffee. The noise from our neighbors was very irritating. They were up all night and in turn kept us up. They made the decision to leave about 3am and we were able to get a few hours sleep. Our experience would have been much better had it been in a better location.
Comment from Hotel Management
8 Nov 2024 by Lisa , Hotel Management
Hey, Anna! Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Lisa
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback. We appreciate your kind words and are glad to hear that you had a great experience at OYO Rooms. We strive to provide our guests with the best possible stay and it's always encouraging to receive positive feedback. If you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 29 Sep 2024
This property is not what is portrayed in the pictures.
Comment from Hotel Management
30 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us regarding your recent stay at our property. We apologize for any discrepancy between the pictures and the actual experience you had. We understand the frustration this may have caused you.
To resolve this issue, we kindly request you to reach out to our team at guestsupport.na@oyorooms.com. We assure you that our team will assist you promptly and take appropriate action to address your concerns.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Warm regards,
Team OYO
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
19 Sep 2024 by Barbara, Hotel Management
Hi, Zoe! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara
by A verified traveler
Need to change manager
Posted 19 Aug 2024 on HotelsWhile Olivia the housekeeper and her husband who handles maintenance are absolutely amazing and quick to hadle things without any fuss. The woman who runs the front desk and her husband make staying there more often than not beyond unpleasant. Not only was the lady at the desk rude and unpleasant she actually had to refund money she stole from me and to top it off she had the nerve to try and tell me that i could not have my service animal there and that if i did I had to show her my paperwork which is illegal. I stay here quite often but lately ive been looking at staying elsewher. Till they change management i do not recommend staying there.
Comment from Hotel Management
13 Sep 2024 by Harrison, Hotel Management
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim
by A verified traveler
Posted 13 Aug 2024
Thank you for a comfortable stay.
Comment from Hotel Management
16 Aug 2024 by Barbara, Hotel Management
Hi, Kevin! We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Barbara
by A verified traveler
Posted 12 Aug 2024
Thank you for the comfortable stay.
Comment from Hotel Management
13 Sep 2024 by Harrison, Hotel Management
Hi, Kevin! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim
by A verified traveler
Posted 12 Aug 2024
Thank you for a comfortable stay.
Comment from Hotel Management
13 Sep 2024 by Lisa, Hotel Management
Hello Kevin, Thank you for your review that made our day. These feedback as yours are what keeps us going the extra mile in the future to do better. Regards, Lisa
