Ratings based on 985 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
2.8 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
The staff are so nice and very accommodating
Comment from Hotel Management
14 Nov 2024 by Manager, Hotel Management
Hello Crystal,We are pleased to hear that you found our staff friendly and helpful during your stay. Your kind words have been shared with the team as encouragement. We look forward to welcoming you back in the future.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Lillian,We're sorry to hear that your experience was not up to expectations. Please feel free to reach out to us with any specific feedback you would like to share so we can address any issues.
by A verified traveler from Hermon
Posted 6 Nov 2024
I only stayed 1 night. The room wasnt fully out together. 1 of the nightstands was on its side across the room. No coffee maker in the room and the elevator was slower than death.
Comment from Hotel Management
7 Nov 2024 by Brand Experience Team, Hotel Management
Hi Deanne,Thank you for sharing your feedback with us. We strive to provide excellent service to all our guests, and we apologize if we fell short of your expectations. We will use your comments to help us improve our guest experience. Maz K.#Team6
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Stuart, We apologize for any inconvenience you may have experienced during your stay. Please feel free to contact us directly to discuss your concerns further so we can address them appropriately.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Manager, Hotel Management
Hello Genavieve,We're thrilled to hear you had a wonderful stay with us! We appreciate your kind words and look forward to welcoming you back soon for another exceptional experience.
by A verified traveler
Posted 28 Oct 2024
First off and the most potentially damaging thing- Last night a really classy individual must have just been smoking inside the hallway reeked like smoke. Here's the thing. The entryway to my room now smells like smoke. I've been opening and closing the door fast to try to dissipate it, but it's not working so far.
If they charge me a 150 smoking fee because of some idiot smoking inside, I'm gonna lose it.
The bed is horrible. It's an old timey spring mattress and just kind of uncomfortable? It makes an awful sound when you sit on it or even roll on the bed.
Lovely that buttons to the elevator are missing too. And a snickers from a vending machine is 2 bucks.
I have been to little, podunk hotels that were significantly better than this national chain place. It was disgusting, the employees are never at the front and it's just run down and filthy.
This was the worst hotel I may have ever been to.
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Vincent, We apologize for any inconvenience you experienced during your stay. Our hotel strictly enforces a no-smoking policy, and we encourage guests to report any violations so we can investigate promptly. Regarding the bed and elevator buttons, we will address your feedback with the relevant departments for further review. Your comments are valuable to us as we strive to improve our guest experiences.
by A verified traveler
Posted 27 Oct 2024
The bathroom is not clean and disgusting. During the check in the staff was very unmotived and not that friendly
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Larissa, We apologize for the inconvenience you experienced during your stay. We always strive to maintain high cleanliness standards, and your feedback will be shared with our housekeeping team. Additionally, we'll address the issue of staff friendliness with the appropriate departments to ensure a more welcoming check-in experience for our guests in the future. Thank you for bringing these matters to our attention.
by A verified traveler from Benton
Posted 24 Oct 2024
Do NOT book this hotel through Expedia. When I arrived, ai was told they did not receive my payment through Expedia and I needed to pay woth my credit card and ask Expedia for a refund. Luckily, I called Expedia, they talked with Motel 6, and Expedia transferred me to a nearby, better hotel with no extra cost to me. Otherwise, I wouldve been paying Motel 6 a second time for my stay.
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Anna, We regret to hear about your experience and thank you for bringing this to our attention. We recommend guests to always have confirmation of their reservations handy upon check-in to assist with any payment discrepancies. We appreciate your feedback and hope to provide you with a more positive stay in the future.
by A verified traveler
Posted 23 Oct 2024
The dact that for 3 days we paid cash at desk then 4th day there seemed to be a problem so had todanagle things around, just bullshir really
Comment from Hotel Management
24 Oct 2024 by Manager, Hotel Management
Hello Tammy, We regret to hear about your experience and apologize for any inconvenience caused. For any billing discrepancies or concerns, we recommend reaching out to our management team directly to address the issue thoroughly. Your feedback is valuable to us in our continuous efforts to improve guest satisfaction.
by A verified traveler from Middleton
Posted 22 Oct 2024
Recently renovated rooms. Was much better than I had expected.
Comment from Hotel Management
24 Oct 2024 by Manager, Hotel Management
Hello Richard,We are pumped to hear that our renovated rooms exceeded your expectations. Your feedback is truly valued as we strive to provide a comfortable experience for all our guests.
