Ratings based on 566 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Breakfast great. Parking not.
Comment from Hotel Management
25 Nov 2024 by Rowan O'Rinn, Operations Supervisor, Hotel Management
Thank you for your review! We're so glad to hear you enjoyed the breakfast. We also appreciate your feedback regarding parking, and we apologize for any inconvenience you experienced. We are constantly working to improve our guests' experience and will take your comments into consideration. We hope to welcome you back soon!
by A verified traveler
Posted 25 Nov 2024
No convenient parking. All spaces in front of hotel were reserved for valet parking. All loading zones were full. Had to park down the street and carry luggage in the rain. No onsite parking for guests except at exorbitant prices. Will never go back to this Hyatt or any other Hyatt. I felt unwelcome! A hotel room is a hotel room. It’s how they greet you that counts and this place failed.
Comment from Hotel Management
25 Nov 2024 by Rowan O'Rinn, Operations Supervisor, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the challenges you faced with parking during your stay. We understand how frustrating it can be to encounter parking issues, especially in inclement weather, and we regret that this negatively impacted your experience.We also want to express our regret that you felt unwelcome upon arrival. Our team is committed to providing excellent service and making every guest feel valued, and we’re sorry we fell short in your case. Your comments will be reviewed with our staff to ensure we improve our guest experience moving forward.We appreciate your input and hope you will consider giving us another opportunity to serve you better in the future.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Rowan O'Rinn, Operations Supervisor, Hotel Management
Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay. It is always our goal to provide exceptional service and comfort, and we are disappointed that we did not meet your expectations.We take all concerns seriously and would appreciate the opportunity to learn more about the specific issues you encountered, so we can address them promptly.Again, we apologize for any inconvenience caused and hope to have the chance to welcome you back for a more enjoyable stay in the future.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Rowan O'Rinn, Operations Supervisor, Hotel Management
Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us. It's always rewarding to know that our efforts to provide excellent service and comfort were appreciated.Your feedback encourages our team to continue delivering the best possible experience for all of our guests. We truly hope to welcome you back soon for another memorable stay!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Rowan O'Rinn, Operations Supervisor, Hotel Management
Thank you for taking the time to share your positive feedback! We are thrilled to hear you had a wonderful experience at our hotel. We truly appreciate your 5-star rating and hope to welcome you back in the future for another exceptional stay.
by A verified traveler
Posted 16 Nov 2024
the front desk girl needs to be a bit more discreet when checking people in, instead of loud and sounding like she is reciting a written script. a bit more personal touch
Comment from Hotel Management
18 Nov 2024 by Rowan O'Rinn, Operations Supervisor, Hotel Management
Thank you for sharing your feedback with us. We truly value your comments and appreciate you bringing this matter to our attention. We strive to provide a warm and welcoming experience for all of our guests, and we will certainly take your suggestion to heart. We will work with our front desk team to ensure that check-ins are handled with a more personalized touch, and we will emphasize the importance of a more discreet and genuine interaction.Your feedback helps us improve, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.
by A verified traveler
Posted 13 Nov 2024
Horrible customer service and when you ask for housekeeping they don’t come. The he/him/they with green hair sits around at the front desk plays on their phone and eats ramen and doesn’t provide any service.
Comment from Hotel Management
14 Nov 2024 by Rowan O'Rinn, Operations Supervisor, Hotel Management
Thank you for taking the time to share your feedback. We deeply regret that your experience with us did not meet expectations, particularly with regard to customer service and housekeeping. This is certainly not the level of service we aim to provide, and we apologize for any ill-timed experiences you encountered. We take your concerns seriously and will address this with our team to ensure that all guests receive the prompt and attentive service they deserve.
by A verified traveler
Posted 12 Nov 2024
Beautiful new property in great neighborhood. But, $30/night for valet parking is the only option. Does not feel consistent with the neighborhood.
Comment from Hotel Management
14 Nov 2024 by Rowan O'Rinn, Operations Supervisor, Hotel Management
Thank you for sharing your feedback. We are delighted to hear that you enjoyed our beautiful new property and the great neighborhood surrounding us. We also appreciate your comments regarding our valet parking service. We understand that parking fees can be a concern, and we strive to provide the most convenient and secure option for our guests. That said, we will certainly take your thoughts into consideration as we continue to enhance our guest experience. We hope to have the opportunity to welcome you back soon!
by A verified traveler
Posted 8 Nov 2024
I did not see any information about required valet parking with a per day fee. I would not have booked at this hotel if I known of this extra expense.
Comment from Hotel Management
10 Nov 2024 by Rowan O'Rinn, Operations Supervisor, Hotel Management
Thank you for sharing your feedback. We’re glad to hear you had a positive experience overall. We sincerely apologize for any confusion regarding our valet parking fees. We strive to ensure all charges are clearly communicated and we regret that this information was not more prominent during Expedia's booking process. Your feedback is valuable to us, and we’ll review how we present this information to improve clarity for future guests. We hope to have the opportunity to welcome you again.
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Rowan O'Rinn, Operations Supervisor, Hotel Management
Thank you for your 5-star review! We’re so glad to hear you had a great experience during your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future!
