Ratings based on 952 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 20 Nov 2024
staff was very nice
Comment from Hotel Management
20 Nov 2024 by Owner, Hotel Management
Machell, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Owner, Hotel Management
Andrew, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
by A verified traveler
Posted 18 Nov 2024
Great restaurant and staff!
Comment from Hotel Management
20 Nov 2024 by Owner, Hotel Management
Jaime, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Owner, Hotel Management
Randi, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
by A verified traveler
Posted 17 Nov 2024
Had a great stay! Very clean and everyone that worked there was so nice and helpful.
Comment from Hotel Management
20 Nov 2024 by Owner, Hotel Management
Ashley, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
by A verified traveler
Posted 17 Nov 2024
The location was unbeatable. Friendly staff as well. Enjoyed my stay!
Comment from Hotel Management
20 Nov 2024 by Owner, Hotel Management
SO RAH, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
by A verified traveler
Posted 16 Nov 2024
Frustrating checking in with untrained staff possibly? Lost reservation, took too long , forgot meal tickets .. very rough start missed the kitchen open
Bar/kitchen closes early, one staff member only, over worked
Breakfast was incredible , the staff , the coffee and the food all too quality
Comment from Hotel Management
20 Nov 2024 by Owner, Hotel Management
Dean, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
by A verified traveler from Ferndale
Posted 16 Nov 2024
It was difficult to find the property as there wasn’t any obviously lit signage at eye level. Ended up having to ask the valet to confirm the property. Check in was nice. My room, the sheets had holes in it. The hallways a stale odor. Food was good in the resturant but a tad on the overly salty side for the entree (Mac n cheese). Good drink. Not what I’d expect from a Hyatt (in a bad way). Would not book again based on my expectation of what a Hyatt should be.
Comment from Hotel Management
20 Nov 2024 by Owner, Hotel Management
Thank you for taking the time to review us, Karen. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.
by A verified traveler from Sacramento
Posted 12 Nov 2024
My husband and I spent our 1-year wedding anniversary in Portland. It was my 1st time and his 2nd; we were welcomed warmly by the front staff when we arrived. Got to our room with a sweet card wishing us a Happy Anniversary. We explored a little bit of the city but ended up at the end of the night spending a lot of time in the hotel bar/restaurant. Annie is incredible, amazing conversations with many patrons. We can't wait to go back and will definitely be staying here again!
Comment from Hotel Management
15 Nov 2024 by Owner, Hotel Management
Kara, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!
