Ratings based on 985 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Good value for the money. Room is clean and spacious. You can hear the freeway though.
Comment from Hotel Management
30 Dec 2024 by Jim, Hotel Management
Dear Sabrina,Thank you for sharing your feedback! We're happy to hear that you found the room clean, spacious, and a good value for the money. We appreciate your comments about the freeway noise, and we'll take this into consideration for future improvements. We hope to welcome you back soon!
by A verified traveler from Victoria
Posted 30 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Jim, Hotel Management
Dear David,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Jim, Hotel Management
Dear Ashish,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Jim, Hotel Management
Dear Bill,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.
by A verified traveler
Posted 27 Dec 2024
Check in was quick and easy and parking was spacious. Located in a safe area close to the highway and shopping. Would stay here again!
Comment from Hotel Management
27 Dec 2024 by Jim, Hotel Management
Dear Kylie,Thank you so much for your kind review! We're thrilled to hear that your check-in was smooth and you enjoyed the spacious parking. It's great that our location worked well for your needs, being both convenient and in a safe area. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 17 Dec 2024
Says they have breakfast and shows pictures that are misleading as to what that breakfast is
Not a nice hotel for the area
Comment from Hotel Management
17 Dec 2024 by Jim, Hotel Management
Dear Natalie,Thank you for taking the time to share your feedback. I’m sorry to hear that your expectations for breakfast and the overall experience at our property didn’t align with what you anticipated.We strive to provide clear and accurate information about our amenities, including breakfast options, and I regret any misunderstanding caused by the images you mentioned. Your comments are valuable to us, and we’ll take a closer look to ensure our descriptions and visuals reflect what we offer accurately.Regarding your comment about our hotel, we’re committed to continually improving to better meet the needs of our guests. If there’s something specific you feel we can do to enhance our service, we would love to hear your suggestions.Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.Warm regards,
by A verified traveler
Posted 14 Dec 2024
Inconsiderate Staff and Terrible Customer Service
We recently booked a stay at this hotel but were unable to make it due to being stuck in a snowstorm. Despite explaining the situation and requesting a refund, the staff showed absolutely no understanding or compassion. Instead of offering any assistance, they rudely refused our request outright, as if the circumstances were our fault.
This lack of basic empathy and customer care is shocking, especially when dealing with an emergency situation like a snowstorm. We expected at least a polite discussion, if not a compromise, but were met with cold indifference.
I would not recommend this hotel to anyone who values decent treatment or flexibility from the staff. Save your money and stay somewhere that treats its guests with respect and understanding.
Comment from Hotel Management
16 Dec 2024 by Jim, Hotel Management
Dear Ashish,Thank you for sharing your experience with us. I sincerely apologize for the way your situation was handled and for any frustration caused during this difficult time. We understand how challenging it can be to travel during a snowstorm, and I deeply regret that our response did not meet your expectations for empathy and understanding.Your feedback is extremely important to us, and I assure you that it will be shared with our team to ensure we handle similar situations with greater care and flexibility in the future. While we must often adhere to certain booking policies, there is always an opportunity to address such matters with kindness and professionalism.We value your business and hope to have the chance to restore your trust in us.
by A verified traveler
Posted 10 Dec 2024
The stay was very good. Rooms were above average and perfect for the price. Breakfast was standard. This was a good hotel for our team to stay in. The service was phenomenal and the best part.
Comment from Hotel Management
10 Dec 2024 by Jim, Hotel Management
Dear William,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Thank you so much for your wonderful feedback! We're thrilled to hear you and your team enjoyed your stay with us. It’s great to know our rooms met your expectations, and we're especially glad that our service made such a positive impression—it truly means a lot to our team. We hope to welcome you all back the next time you're in town!
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Jim, Hotel Management
Dear Olivia,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.
by A verified traveler from Los Angeles
Posted 24 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Jim, Hotel Management
Dear Jan,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.
