Ratings based on 994 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
It's geart place
Comment from Hotel Management
16 Nov 2024 by Hotel Management , Hotel Management
Dear Leo, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your stay and found our hotel to be a great place. Providing a comfortable and welcoming environment is our top priority, and it’s rewarding to know we met your expectations. Your positive experience motivates our team to continue delivering exceptional service to all our guests. We look forward to welcoming you back for another fantastic stay at Extended Stay America in the near future!Sincerely,Hotel Management
by A verified traveler
Posted 26 Oct 2024
Nice room
by A verified traveler
Posted 13 Oct 2024
Horribly disgusting! Cockroaches meal worms, globs of black hair everywhere even on the beds. Staff was anything but helpful. Slept in my vehicle because it was so nasty
Comment from Hotel Management
15 Oct 2024 by Hotel Management, Hotel Management
Dear Tammie, We are genuinely disappointed to learn about the issues you experienced during your visit. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management
by A verified traveler
Posted 7 Oct 2024
Roaches!
Comment from Hotel Management
8 Oct 2024 by Hotel Management, Hotel Management
Dear Bob, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for not providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments are shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding service you deserve on your next visit to the area.Sincerely,Hotel Management
by A verified traveler
Posted 2 Sep 2024
Trash inside and outside of the property. Loud. A chain found next to the bed screwed into the wall. Chain was not securing anything. Might want to address that. Seems sketchy
Comment from Hotel Management
3 Sep 2024 by Hotel Management, Hotel Management
Dear Chris, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. We would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand.Thank you again, and we wish you all the best.Sincerely,Hotel Management
by A verified traveler
Posted 26 Aug 2024
Our room keys didn't work the first two nights and had to make numerous trips and have staff use master key to let us in. Was told we were going to be comped two nights for the inconvenience but didn't. Very noisy with doors slamming all night.
Comment from Hotel Management
27 Aug 2024 by Hotel Management , Hotel Management
Dear Mark,We sincerely apologize for the issues you experienced during your stay. The problems with your room keys and the noise were unacceptable, and we regret that the promised compensation was not provided. We are addressing the key system and noise concerns with our team to prevent future occurrences. Your feedback is crucial to us, and we are committed to improving our services. We would appreciate the opportunity to make things right and provide a more comfortable experience on your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 23 Aug 2024
Lobby smell horrible pillows rooms old
Comment from Hotel Management
24 Aug 2024 by Hotel Management , Hotel Management
Dear Patty, Thank you for your feedback. We sincerely apologize for the unpleasant experience you had during your stay, particularly with the condition of the lobby, pillows, and room. Your comments are concerning, and we will address these issues with our team to ensure improvements are made. We value your input and hope to have the chance to provide you with a more comfortable and enjoyable stay in the future.Sincerely,hotel Management
by A verified traveler
Posted 18 Aug 2024
It’s just across the mall and in a nice area for a stroll. The rooms need updating, especially the shower fixtures.
Comment from Hotel Management
18 Aug 2024 by Hotel Management , Hotel Management
Dear Linda, Thank you for sharing your feedback. We are pleased to hear you enjoyed the location, but we regret that the condition of the rooms, particularly the shower fixtures, did not meet your expectations. We are committed to enhancing our facilities and will address these areas for improvement. Your comments are valuable in helping us provide a better experience. We hope to offer you a more updated stay in the future.Sincerely,Hotel management
by A verified traveler
Posted 17 Aug 2024
The outside of the hotel was nice, however once you step inside there was a musty ordor.
Comment from Hotel Management
18 Aug 2024 by Hotel Management , Hotel Management
Dear Julia, Thank you for your feedback. We appreciate your positive remarks about the exterior of the hotel. However, we apologize for the musty odor you experienced upon entering. Your concerns have been shared with our team to ensure we address this issue promptly. We are committed to improving the overall guest experience and hope you will give us another opportunity to serve you better.Sincerely,Hotel Management
by A verified traveler
Posted 16 Aug 2024 on Hotels
It was okay
