Ratings based on 1,851 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
I love how all the rooms face the courtyard!! The staff are amazing and I love the room!! The only thing that I did not like was that the room was too warm, but after adjusting the thermostat, it was much cooler.
Comment from Hotel Management
25 Nov 2024 by Katie Front Office Supervisor, Hotel Management
Thank you for your kind and generous review. It was a pleasure having you as our guest. We look forward to hosting you again. Safe travels.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Katie Front Office Supervisor, Hotel Management
Thank you for your kind and honest review. I am sorry to hear that we missed the mark on your 5-star review. We hope that we can meet that mark during your next stay with us. We look forward to hosting you again. Safe travels.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Katie Front Office Supervisor, Hotel Management
Thank you for your kind and generous review. It was a pleasure to have you as our guest. We look forward to hosting you again. Safe travels.
by A verified traveler
Posted 24 Nov 2024
The staff was fantastic. Room was great- clean and quiet
Comment from Hotel Management
24 Nov 2024 by Katie Front Office Supervisor, Hotel Management
Thank you for your kind and generous review. It was a pleasure to have you as our guest. We look forward to hosting you again. Safe travels.
by A verified traveler
Posted 23 Nov 2024
Always stay here when flying out.
Comment from Hotel Management
24 Nov 2024 by Katie Front Office Supervisor, Hotel Management
Thank you for your kind and generous review. It was a pleasure to have you as our guest. We look forward to hosting you again. Safe travels.
by A verified traveler
Posted 23 Nov 2024
Kids loved the water feature with the koi fish!
Comment from Hotel Management
23 Nov 2024 by GM, Hotel Management
Dear Kelsie, I am glad you and your kids had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Lisa Tymann, GM
by A verified traveler from Florence
Posted 22 Nov 2024
Beautiful property. Elevators didn’t run in the morning and my family, including infant in arms had walk down 8 flights of stairs with our luggage.
Comment from Hotel Management
23 Nov 2024 by GM, Hotel Management
Dear Traci, We appreciate your business and the fact you took the time to share a review. While I am glad to hear that you enjoyed our beautiful hotel, I'm sorry that the elevators caused an inconvenience. We hope to host you again should you return to Portland. Sincerely, Lisa Tymann, GM
by A verified traveler
Posted 22 Nov 2024
Great service
Comment from Hotel Management
22 Nov 2024 by GM, Hotel Management
Dear William, We strive to provide stellar customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Evan Littlefield, GM
by A verified traveler
Posted 21 Nov 2024
Nice hotel and close to the airport
Comment from Hotel Management
21 Nov 2024 by GM , Hotel Management
Dear BEAU, We appreciate your positive recommendation and would like to warmly welcome you to visit us again anytime. Best, Evan Littlefield, GM
by A verified traveler
Posted 19 Nov 2024
Perfect day away
Comment from Hotel Management
19 Nov 2024 by GM , Hotel Management
Dear Charisse, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Evan Littlefield, GM
