Ratings based on 368 Verified Reviews
2.8 Room cleanliness
3.1 Service & staff
2.6 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
22 Sep 2024 by Hotel manager, Hotel Management
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your great review and the 4 out of 5 rating! We’re glad you had a positive experience and appreciate your feedback. We look forward to serving you again and hope to earn that fifth star on your next visit!Sincerely, Hotel Manager
by A verified traveler
Posted 13 Sep 2024
We stayed here for one night after a concert because we were four hours away from home. We arrived around 12 am. The parking lot was closed off with caution tape with no prior mention, we had to enter through and alleyway and there was VERY little parking, only one spot left. We were able to check in at a late hour which was convenient. At check in the man repeated to me “your room is non-smoking, checkout at 11”. When we got to our room it REEKED of cigarettes, had an ashtray and used matches. There was dust on everything and the bed had not been washed. Very very clearly no turn down service. There was other people’s hair on the blankets and pillows. The floors were disgusting. The bathroom mirror fell off the wall and we had no idea how to put it back up, but there were used ear plugs behind it. No bed bugs or anything, but there was very obvious heavy blood stains on my side of the bed. No remote for the TV and no instructions on how to turn it on. Our clothes smelled awful the next morning and we felt like we had slept in someone else’s dirty laundry. Even if you think “oh this is cheap and it’s only one night!!” It’s not worth it, we wished we had slept in the car. Please if you are doing the same as us, just spend a little more for a better hotel and not this motel.
Comment from Hotel Management
16 Sep 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for sharing your experience with us, though we sincerely apologize for the numerous issues you encountered during your stay. It is unacceptable that your room was not properly cleaned and did not meet our standards. We are particularly concerned about the cigarette smell, unclean bedding, and the state of the bathroom facilities.We appreciate your feedback about the parking situation and the check-in process, and we are glad to hear that the late check-in was convenient for you. However, we recognize that the overall experience fell far short of expectations.Please know that your comments will be addressed with our management team to ensure immediate improvements to our services and accommodations. We truly value your input and hope you will consider giving us another chance in the future, as we are committed to providing a better experience. Thank you for your understanding.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Sep 2024
Stayed there for one night for a concert the previous evening. Was rather wary when arriving due to other negative reviews but I was left quite surprised by how ok it was. The area didn’t seem unsafe at all (by no means was it the safest I’ve ever felt, but it was far from unsafe). The room and installations were excellent for the price, you get exactly what you pay for.
Comment from Hotel Management
10 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your thoughtful review! We're glad to hear that your stay exceeded your expectations and that you found the room and facilities to be excellent for the price. We appreciate your feedback and hope to welcome you back for another concert stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
2 Sep 2024 by Hotel manager, Hotel Management
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
by A verified traveler from Medford
Posted 1 Sep 2024
Great location to be near the Vancouver waterfront
Comment from Hotel Management
2 Sep 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for your positive feedback! We're delighted to hear you enjoyed our convenient location near the Vancouver waterfront. We hope it added to the pleasure of your stay and look forward to welcoming you back.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Aug 2024 on Hotels
Not the best hotel ive stayed at. It was booked at the last minute so choices were limited. There was an old pizza crust end behind the bed side table when i went to use the outlet plug. One of the two beds had some stained sheets and it reaked of bleach. The lobby was very sketchy. The shower pressure was great though. Would never stay here again.
Comment from Hotel Management
27 Aug 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for your honest feedback. We're sorry to hear that your experience didn't meet expectations. Cleanliness and comfort are top priorities, and it's disappointing to learn we fell short. We appreciate your comments and will address these issues with our team immediately. We’re glad you enjoyed the shower pressure and apologize for the rest. Your experience is important to us, and we hope to earn your trust in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 22 Aug 2024
2 star basic room for 1 overnight rest stop. No amenities but super cheap and excellent location.
Our room smelled musty and stale. We left the window wide open overnight for air, but noisy interstate hwy is right beside it, so sleep was poor.
Comment from Hotel Management
25 Aug 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for sharing your experience. We're glad you found our location convenient and appreciated the affordability. However, we're sorry to hear about the musty smell and noise issues you encountered. Your feedback is valuable, and we'll work on improving these aspects for future guests.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Aug 2024
The print desk man was a great help and worker
Comment from Hotel Management
25 Aug 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for recognizing the efforts of our front desk staff. We're thrilled to hear that he was able to assist you and contribute to a positive stay. We appreciate your feedback and hope to welcome you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 31 Jul 2024
Comment from Hotel Management
25 Aug 2024 by Hotel manager, Hotel Management
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager
