Ratings based on 645 Verified Reviews

3.0 out of 5
61% of guests recommend
3.6 Room cleanliness
2.7 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 2 Jun 2020 on Hotels
Comment from Hotel Management
4 Jun 2020 by Hotel Manager, Hotel Management
Dear rusty, Thanks for your quick and short visit to our hotel. Please say more about your stay, if we missed any mark in hospitality. Your feedback will be useful for us to improve our services. We look forward to seeing you again soon! Sincerely, Hotel Manager
1 out of 5
by A verified traveler

Rude man at front desk

Posted 5 Mar 2020 on Hotels
The front desk person was terrible. No manners of customer service at all. Very rude. I should have red all reviews before booking.
Comment from Hotel Management
14 Mar 2020 by Hotel Manager, Hotel Management
Dear Guest, Thanks for staying at the Best Western Airpark Hotel. Our apologies for the lack of professionalism with our staff. We understand the importance of staff hospitality and its impacts. We will deal with the concerned staff and manage them to become guest friendly. Nevertheless, we request you to not consider this as a benchmark of our hotel and give us another opportunity to offer you an awesome stay. Sincerely, Hotel Manager
1 out of 5
by A verified traveler

Posted 3 Mar 2020
Comment from Hotel Management
4 Mar 2020 by Hotel Manager, Hotel Management
Dear Guest, We understand your disappointment with us and agree that 1-star is not acceptable. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve any issues immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please give me a call or meet us at your earliest convenience. Yours sincerely, Hotel Manager
1 out of 5
by A verified traveler from Seattle, WA

Posted 4 Jan 2020
The front desk yelled at us for asking for breakfast when it was promised on the website. He yelled he was gonna call the cops if we don’t leave but left us alone after we said we’ll leave if he gives us a refund. No one answered when we were trying to check out but I could hear them pick up from the back room when I found their number on google. They didn’t have any toiletries in the room. I would never go back here. This is the first place I wished I could give 0/5 stars to review.
Comment from Hotel Management
9 Jan 2020 by Hotel Manager, Hotel Management
Dear Guest, Thanks for commenting. I’m sorry our hotel did not meet your expectations. We take great pride in this hotel and in providing the best possible service to guests. I regret that we did not meet your needs in every way and hope you will give us another chance to satisfy you in the future. We take serving guests very seriously. Sincerely, Hotel Manager
4 out of 5
by A verified traveler

Posted 11 Nov 2019
Comment from Hotel Management
13 Nov 2019 by Hotel Manager, Hotel Management
Dear Guest, Thanks for the stay at our hotel and the feedback with 4 stars. Your rating is really encouraging. I hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager
2 out of 5
by A verified traveler

Posted 30 Oct 2019 on Hotels
Comment from Hotel Management
13 Nov 2019 by Hotel Manager, Hotel Management
Dear guest Thanks for stay at our hotel and great feedback by giving us a 4-star rating. Our mission is to provide the best service and ensure that the guest rate us the most comfortable hotel in our area. I hope you had a satisfactory stay. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely Hotel Manager
3 out of 5
by A verified traveler

Comfortable but concerning location

Posted 22 Oct 2019 on Hotels
Room was clean and roomy. Service was fine. Very close to the MAX station, so it was convenient. Only concern was the location--not in a great part of town.
Comment from Hotel Management
23 Oct 2019 by Hotel Manager, Hotel Management
Dear Guest, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager
4 out of 5
by A verified traveler

Posted 14 Oct 2019
Very clean nice room with helpful stuff, just a bit noisy highway at night
Comment from Hotel Management
16 Oct 2019 by Hotel Manager, Hotel Management
I'm terribly sorry that we failed to meet your expectations in some ways because of the noise. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. If you still want to speak with me, I'm available at the hotel if you'd like to call or email. Sincerely, Hotel Manager
5 out of 5
by A verified traveler

Posted 14 Oct 2019
Very clean and well run facility. The housekerping staff wrte meticulous and front office were outstanding.
Comment from Hotel Management
16 Oct 2019 by Hotel Manager, Hotel Management
Dear Guest, Thanks for your kind words about our clean, comfortable and friendly hotel with plenty of amenities. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in town. We appreciate the opportunity to serve you. Sincerely, Hotel Manager
1 out of 5
by A verified traveler

Posted 8 Oct 2019 on Travelocity
Comment from Hotel Management
16 Oct 2019 by Hotel Manager, Hotel Management
Dear guest, Thank you for staying at our hotel during your last visit to our area. We welcome your review and comments. We apologize for the customer service. It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us at any time to inform your concerns. Guest feedback is important to us for improvement. Sincerely, Hotel Manager
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