Ratings based on 993 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bangor
Posted 18 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Courtyard Portland Downtown Waterfront, Hotel Management
You've made our day! Thank you for the positive feedback - we are so happy to hear you had a great stay!
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Courtyard Portland Downtown Waterfront, Hotel Management
It is always exciting to learn that our guests had exceptional stays! Thank you for your review, we hope you are able to return soon!
by A verified traveler
Posted 8 Dec 2024
Good accommodations easy access to area restaurants. Newer property and enjoyed the shuttle service to area restaurants.
Comment from Hotel Management
13 Dec 2024 by Courtyard Portland Downtown Waterfront, Hotel Management
We are pleased to hear you enjoyed your stay and took advantage of the shuttle service to try out the wonderful restaurants in our area - come again soon, and try some more!
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Courtyard Portland Downtown Waterfront, Hotel Management
Always a pleasure to know we provided you with an exceptional stay! Thank you for staying with us.
by A verified traveler
Posted 22 Nov 2024
Love the Marriott! Stayed here a few times and we come back again.
Comment from Hotel Management
22 Nov 2024 by Courtyard Portland Downtown Waterfront, Hotel Management
We love having you here! Thank you for your loyalty -
by A verified traveler
Posted 18 Nov 2024
The common areas were very homey and inviting. Staff was very laid back and friendly and most helpful.
Valet picked us up from Airport and this was much appreciated.
Comment from Hotel Management
22 Nov 2024 by Courtyard Portland Downtown Waterfront, Hotel Management
We appreciate your feedback! Looking forward to seeing you again -
by A verified traveler
Posted 13 Nov 2024
I want to start by saying, the staff are very friendly and did all they could considering what they had on hand. This facility was awful for handicap guests. Requested a handicap accessible room in advance, hotel even acknowledged before me at check in. Placed me and my handicapped mother in a non accessible room initially. Then moved us to an accessible room after. However, we requested a two queen room and the new room was a one king bed, forcing us to share a bed on our trip.
The "accessible room" we were given was also subpar. The shower still had a tub, but this room to their credit had bars for my mother to hold. There was also no mat for the shower to avoid falls. The toilet was low, even by normal room standards, forcing the hotel manager to strap on a lift to the toilet. This could all be avoided with a chair height toilet.
Additionally, the path to the valet entrance was cobble stoned which was awful for my mother's scooter. (The front steps had stairs and no ramp.)There was a brick path, but the hotel parked cars along the non cobblestoned path forcing my mother on to the cobblestones. They also charged for valet despite my mother's handicap placard due to "no onsite parking" despite the cars blocking the pedestrian path to the hotel's valet entrance.
The hotel manager was friendly and so was her staff. However, that's where the positive things end.
Comment from Hotel Management
4 Dec 2024 by Courtyard Portland Downtown Waterfront, Hotel Management
Thank you for giving us this detailed feedback. Please be assured we continue to work at improving our guests experience, and your feedback helps this process.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Courtyard Portland Downtown Waterfront, Hotel Management
We appreciate you taking the time to let us know you had a great stay!
by A verified traveler
Posted 4 Nov 2024
Room was comfortable and clean. All staff were exceptional! Valet in and out, checkin and check out and bistro operator were great! Would absolutely stay here in the future.
Comment from Hotel Management
6 Nov 2024 by Courtyard Portland Downtown Waterfront, Hotel Management
We look forward to seeing you again - Thank You!
by A verified traveler
Posted 4 Nov 2024
The person at the front desk didn't know how to process our reservation because we booked through Expedia. We were there for 2 nights and no one cleaned our room. You could hear EVERYTHING through the adjoining room door. I'll never stay there again.
Comment from Hotel Management
6 Nov 2024 by Courtyard Portland Downtown Waterfront, Hotel Management
Thank you for letting us know - we will look into it
