Ratings based on 185 Verified Reviews
3.0 Room cleanliness
3.3 Service & staff
2.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
Affordable. Kichen appliances were broken, usable, but broken.
Comment from Hotel Management
26 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for the inconvenience caused regarding the broken kitchen appliances. We strive to provide a comfortable stay for our guests, and we regret that we fell short on this occasion.
Your concerns have been duly noted, and we assure you that our team will take immediate action to rectify the situation. Should you need any further assistance or have any other concerns, please feel free to reach out to us at guestsupport.na@oyorooms.com.
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Warm regards,
Team OYO
by A verified traveler
Posted 28 Sep 2024
Smells bad
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
19 Sep 2024 by Barbara, Hotel Management
Sorry for the hassle you faced, Beau! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
19 Sep 2024 by Barbara, Hotel Management
Hi, Kerri! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
19 Sep 2024 by Barbara, Hotel Management
Hi, Tom! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara
by A verified traveler
Posted 24 Aug 2024
We stayed here before and accidentally got the same motel when booking. The bed frame that was made of angled iron was wider than the mattress and when you went around the bed you hit your shins and toes on it. The bathroom door had a hole in it, the shower curtain needed to be replaced. The whole bathroom needs to be updated. It was pretty quiet there and we slept well.
Comment from Hotel Management
17 Sep 2024 by Joey, Hotel Management
Sincere apologies, Sandy! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey
by A verified traveler
Not bad...just little things.
Posted 14 Aug 2024 on HotelsI was there for a personal stay with a friend. For the most part it was ok. The lady in the office could have been friendlier as she definitely acted as if she didnt want to be there dealing with customers at all. I also noticed that the floor was significantly dirty when walking around barefoot as the bottom of my feet quickly became very filthy. Almost like it has only been swept but not mopped in quite some time. Otherwise things were pretty clean. There are a couple small lamps on the wall next to the bed we noticed were both very loose and moved if even slightly bumped while plugging anything in but they still worked, we just had to remember to be careful. It was nice having access to the kitchen though and the price was very nice for the amount of room we had. Though the area isnt the greatest and the noise isnt blocked by the walls as you can hear everything outside and a lot on either side if they decide to get noisy...but that never bothered us as we listen to music most of the time and it helps drown out the noise from anything else. Other than little things its not bad. Its affordable and what you would expect from a place like this really.
Comment from Hotel Management
13 Sep 2024 by Lisa, Hotel Management
Sincere apologies, Guest! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Lisa
by A verified traveler from Las Vegas
Posted 8 Jul 2024 on Travelocity
Friendly at the desk and very helpful.
Comment from Hotel Management
15 Jul 2024 by Eva, Hotel Management
Hi, Roseanne! That is what we like to hear from our valued guest. Do give us another opportunity to delight you again. Wish you a wonderful day ahead. Regards, Eva
by A verified traveler
Posted 17 Jun 2024 on Hotels
Comment from Hotel Management
28 Jun 2024 by Tim, Hotel Management
Hi, Hllary! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim
by A verified traveler from Eugene
Posted 16 Jun 2024
Booked the room as pay at property option, but was fully charged 4 days in advance of arrival, when mentioned, Dana at Front desk said no you picked pay early, when I showed her my confirmation email saying pay at property she said "Oh, I hate 3rd party companies" and then she got awkward. We entered the room to find stained bedding, crumbs on tv stand, dried loogies in the sink, duct taped floor boards, holes in the wall, dented door, shady residents, razor wire on neighbors fence outside the window. TOTAL FALSE ADVERTISEMENT. Went to front desk to resolve issues, was told truckers come through here often and make things dirty... she said she could give us new bedding but she couldnt promise they wouldnt be stained as well. We asked for a refund and was told to call Expedia however the cancellation fee is the same as the room cost so she doubts we would get any money back. Gave the keys back and definitely did not stay here.
Comment from Hotel Management
19 Jun 2024 by Eva, Hotel Management
We are sorry for the inconvenience, Michele! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Eva
