Ratings based on 996 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2025
The room only had a light blanket and staff would not provide another. Room was cold and sleep difficult. I do not understand why the manager would not give us a blanket from an unused room. Why allow guests to be cold? We did not expect this. I recommend a different hotel.
Comment from Hotel Management
17 Jan 2025 by Hotel Manager , Hotel Management
Dear David,Thank you for sharing your feedback. We’re sorry to hear about the discomfort you experienced due to the lack of an extra blanket. Guest comfort is a top priority, and we sincerely regret that we didn’t meet your expectations in this instance. Your suggestion about providing additional blankets from unused rooms is well taken, and we will review our policies to prevent such issues in the future. We value your input and hope for the chance to offer you a much better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 30 Dec 2024
I was only overnight. Some one outside the building woke me at 2 am. Not the hotel fault
Comment from Hotel Management
1 Jan 2025 by Hotel Manager , Hotel Management
Dear Anne,Thank you for sharing your feedback. We're glad to hear that your overnight stay was otherwise pleasant. We understand how disruptive outside noise can be, and we’re sorry it disturbed your rest. We hope that it didn’t take away from your overall experience and look forward to welcoming you back for a more peaceful stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
18 Jan 2025 by Hotel Manager , Hotel Management
Dear Angelia,Thanks for the stay and great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Hotel Manager , Hotel Management
Dear Rajesh,Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and it motivates us to serve better. We look forward to welcoming you again. Sincerely, Hotel Manager
by A verified traveler
Posted 5 Dec 2024
Great place to stay. Not far from downtown Portland. Breakfast was great. Will definetly come here again.
Comment from Hotel Management
6 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your wonderful review! We’re so glad you enjoyed your stay and found our location convenient to downtown Portland. It’s great to hear that you had a positive experience with our breakfast as well. We truly appreciate your kind words and look forward to welcoming you back on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Dec 2024
It was a nice stay
Comment from Hotel Management
3 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your feedback! We're glad to hear you had a nice stay and hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 29 Nov 2024
Good continental breakfast 👍
Comment from Hotel Management
30 Nov 2024 by Hotel Manager , Hotel Management
Dear JoAnn,Thank you for your kind feedback. We’re so glad to hear you enjoyed our continental breakfast. We strive to provide a variety of options to start your day off right. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager
by A verified traveler from Portland
Posted 18 Nov 2024
I had a nice stay
Comment from Hotel Management
19 Nov 2024 by Hotel Manager , Hotel Management
Dear Rosa,Thank you for your recent stay at our hotel. It is gratifying to note that you had a nice experience. We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager
by A verified traveler
Posted 17 Nov 2024
Very nice great breakfast
Comment from Hotel Management
18 Nov 2024 by Hotel Manager , Hotel Management
Dear Danisha,Thank you for your kind feedback. We're so glad to hear you had a great experience and enjoyed the breakfast. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Hotel Manager , Hotel Management
Dear Troyelee,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager
