Ratings based on 984 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
All
Comment from Hotel Management
31 Oct 2024 by Jas, Hotel Management
Thank you for staying with us and for the review.
by A verified traveler
Posted 30 Oct 2024
Quite and need entrance improvement
Comment from Hotel Management
31 Oct 2024 by Jas, Hotel Management
Thank you for staying with us and for the review.
by A verified traveler
Posted 28 Oct 2024
Buen servicio
Comment from Hotel Management
31 Oct 2024 by Jas, Hotel Management
Thank you for staying with us and for the review.
by A verified traveler
Posted 17 Oct 2024
The room wasn’t very clean at all. Towels were dirty and had hair on them. Toilet was clogged and almost overflowed everywhere. I freaked out when I pulled the sheets back and there was a brown piece of dirt or something under the sheet. Safe didn’t work and microwave didn’t work. Pool was nice. Staff were nice. Hot tub was ok, not very hot and jets didn’t work very well at all.
Comment from Hotel Management
20 Oct 2024 by Jada, Hotel Management
Sorry we meet your expectations but next time when you stay and notice my problems in the room please let us know so we can fix the problem or move you rooms.
by A verified traveler
Posted 28 Sep 2024
They only thing I had issues with were some bed bugs
Comment from Hotel Management
29 Sep 2024 by Jay, Hotel Management
Thank you for staying with us. We can assure you that our facility does not have an issue with bed bugs, but still we always respect the reviews and look for the issue and fix it
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Jas, Hotel Management
Thank you for staying with us and for the review.
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Jas, Hotel Management
Thank you for staying with us and for the review.
by A verified traveler
Posted 3 Sep 2024
The front desk clerk gave us the wrong information about the breakfast hours, especially on Labor Day.
We had an incident in the room with water leakage from the Fire Sprinkler and had to move at 10:15 PM due to water saturation.
Very noisy teens drinking and swearing something awful until after midnight at the pool and hot tub area
Comment from Hotel Management
6 Sep 2024 by Jay, Hotel Management
Thank you for staying with us and for the review. We are very sorry for the situations while you were staying with us.
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
6 Sep 2024 by Jay, Hotel Management
Thank you for staying with us and for the review.
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
30 Aug 2024 by Jas, Hotel Management
Thank you for staying with us and for the review.
