Ratings based on 606 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
I love there
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Binh, thank you for staying with us at Courtyard Kalamazoo Portage. We are thrilled to hear you loved your experience. We hope to welcome you back soon!
by A verified traveler
Posted 3 Nov 2024
I was unhappy that the hot tub was advertised and not running I told the desk and no maintenance came I only booked this hotel for the hot tub and could not use it bathroom was also Morty and saw nesting lady bugs in room and rolly Pollys in the bathroom Whitney the manager said to contact her for refund
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Amy, thank you for sharing your thoughts. It is unfortunate that some amenities were not as expected and your stay was affected. It seems you have been in communication with Whitney regarding your concern, and she will be able to assist you further. Your input is valued, and the team will ensure it is addressed.
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Joe, thank you for your excellent rating! We’re delighted you enjoyed your experience at Courtyard Kalamazoo Portage. Looking forward to your next visit!
by A verified traveler
Posted 16 Oct 2024
Nice room
Comment from Hotel Management
16 Oct 2024 by Customer Service, Hotel Management
Cory, thank you for staying with us at Courtyard Kalamazoo Portage. It's great to know you found the room to your liking. We're looking forward to welcoming you back.
by A verified traveler
Posted 10 Oct 2024
It was close to many restaurants.
Comment from Hotel Management
10 Oct 2024 by Customer Service, Hotel Management
Rene, thank you for staying with us at Courtyard Kalamazoo Portage. It’s great to know you appreciated our convenient location near numerous dining options. We're looking forward to welcoming you back.
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
2 Oct 2024 by Customer Service, Hotel Management
Crystal, thank you for staying with us at Courtyard Kalamazoo Portage. We hope you had a fantastic visit and look forward to welcoming you back soon!
by A verified traveler
Posted 29 Sep 2024
We really enjoyed the stay, apart from not being told at check in that the hot tub was not working. Water was warm but no working jets and this was very disappointing
Comment from Hotel Management
30 Sep 2024 by Customer Service, Hotel Management
Ella, thank you for staying with us at Courtyard Kalamazoo Portage. It's wonderful to hear you enjoyed your stay overall. We appreciate your understanding regarding the hot tub situation and will address your feedback with our team members. We're looking forward to welcoming you back soon.
by A verified traveler
Posted 28 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Customer Service, Hotel Management
Sarah, thank you for choosing Courtyard Kalamazoo Portage. We're glad to know you had a positive experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 25 Aug 2024
It was a great stay. Only problem was it wea missing a light in the bedside lamp.
Comment from Hotel Management
25 Aug 2024 by Customer Service, Hotel Management
Curt, we're delighted you loved your experience at Courtyard Kalamazoo Portage. We're sorry to hear about the bedside lamp and appreciate your feedback. Our team will ensure everything is in perfect order for your next visit. Looking forward to welcoming you back!
by A verified traveler
Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
24 Aug 2024 by Customer Service, Hotel Management
Thanks for the feedback, Brian.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.
