Ratings based on 975 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
I like it - convenient and reasonable
by A verified traveler
Posted 17 Nov 2024
The door beeped atleast 7 times everytime you came in or out of your room and everyone elses, so all day and night long you hear beeping. I was told this was a security precaution and the beeping stops to let you know yiur room is secure but it does not i left my door cracked and the beeping stopped. A sleepless night for my protection.
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Amber, We appreciate you sharing your feedback with us. Please note that the beeping sound serves as a security feature to ensure the safety of our guests' rooms. Your security and comfort are our priorities, and we apologize for any inconvenience caused during your stay. Your concerns will be passed on to our management team for further review.
by A verified traveler
Posted 10 Nov 2024
Very polite and helpful staff, great amenities
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Nora,We are delighted to hear that you found our staff to be polite and helpful, and enjoyed our amenities. Your feedback is much appreciated and we hope to welcome you back in the future for another wonderful stay.
by A verified traveler
Posted 9 Nov 2024
This property was by far not the worst that I have been to it is dated and could use an update as far as the paint and interior of the room the staff was good and the atmosphere was nice breakfast was hit or miss. I would have no problem staying here again.
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello james,Thank you for sharing your feedback with us. We appreciate your comments on our staff and atmosphere. We take all feedback seriously and will pass your suggestions regarding updates to our team. We hope to welcome you back in the future for another stay.
by A verified traveler
Posted 1 Nov 2024
The toilet in our room was so loose that it was impossible to sit on without wondering if the toilet would fall sideways. Went to staff and they told me that they would send someone to check the toilet and when asked about getting some reparation for the toilet issue they said the the manager would contact me on the issue, it has been seven days since we left the hotel and have heard nothing from the management. We fulfilled our or end of the bargain and paid for our stay to bad they didn’t fulfill their end of the bargain. I liked the location but the upkeep has a lot to desired. But the lack of management to consider that I wasn’t important enough to make an attempt to contact me speaks volume to me about my importance to the company and management. Considering another stay with them would not be likely.
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Dale,We appreciate your feedback regarding the toilet issue in your room. Rest assured, we have informed the relevant department to address the matter promptly. We genuinely regret any inconvenience caused during your stay. Please reach out to our management for any further assistance on this matter. Your concerns are important to us as we strive to enhance our guests' experiences.
by A verified traveler
Posted 27 Oct 2024
This was the worst place I've stayed at as an adult that cost over $100.
There was pubic on the floor around the hot tub and in the bathroom.
Yellowish stains that wasn't fully dried in the middle of the hot tub that resembled like bodily fluids than any food type of waste.
Dirt was in the hot tub, bathtub and shower area along on the bedding from the fitted sheet to the comforter and pillow cases.
The splattered stains on the sheets & pillow cases was in Rorschach style as it was everywhere.
The hole on the entertainment center looked like a bullet hole as there was a few different chips & holes.
I could live with the holes on the table and stains on the floor if the room was cleaned.
We asked to be switched to another hot tub room and was told they're all sold out. I told the lady working at the first checkin and was told they're sold out. She handed us cleaning supplies and was supposed to be clean pillow cases & sheets but was only able to use 2 out of the 4 pillow cases because the other 2 was dirty and 1 of the 2 sheets because the other was dirty also.
I would never stay at this hotel ever again. Management was no help and after driving for 8½ hours from Tennessee to Michigan they said I could leave and find another hotel but I'll lose my money since I didn't cancel the hotel before the 23rd. Management needs to do better at enforcing the rules that every room should be clean and friendly when talking to guess.
It's sad how much we needed to clean the bathroom
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Joseph, We apologize for any inconvenience you experienced during your stay with us. We take guest feedback seriously and will address cleanliness concerns with our housekeeping team. Your comments will be shared with management for improvement in ensuring all rooms meet our cleanliness standards. Thank you for bringing this to our attention.
by A verified traveler
Posted 20 Oct 2024
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Comment from Hotel Management
22 Oct 2024 by Manager, Hotel Management
Hello Darcie, We appreciate your feedback and regret to hear about your experience. Your comments will be shared with the team for further review and improvement. If you have any additional details to share, please feel free to contact our management team directly. Thank you for staying with us.
by A verified traveler
Posted 11 Oct 2024
This was in a great location with friendly staff as I arrived. We had to have our room keys reprogrammed because they didn’t work at first. The shower drained super slowly and the toilet seat wobbled badly. There was damage around the moldings and dust all around. But no bugs so we still felt comfortable staying. My 1 year old enjoyed the pool although it was a little cold. The continental breakfast was not super well stocked when I arrived at 6:45am but for my husband an hour later, it was good! All in all not our favorite place to stay, seemed like it wasn’t super-well cared for or maintained. There is a nice Salvation Army thrift store close by! As well as lots of food options and this is right off the interstate so you can’t beat the location.
Comment from Hotel Management
13 Oct 2024 by Manager, Hotel Management
Hello Ruth,Thank you for sharing your experience with us. We appreciate your feedback and will address these concerns with our team. We are glad to hear that you enjoyed the hotel's location and the service provided by our staff during your stay. Feel free to reach out to our management team to discuss any further issues you encountered. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 10 Oct 2024
Great stay!
Comment from Hotel Management
12 Oct 2024 by Manager, Hotel Management
Hello Lance,We're delighted to hear that you had a great stay with us! Your feedback is valuable to us, and we hope to welcome you back soon for another enjoyable experience.
by A verified traveler
Posted 26 Sep 2024
The hotel looked beatiful when we arrived. The staff was friendly and helpful! The room was spacious and clean! We love the exercise room and the pool. We will definately be back.
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello Rachael,We're delighted to hear that you had a pleasant experience during your recent stay with us. Your kind words about our staff and facilities mean a lot to us. We look forward to welcoming you back on your next visit.
