Ratings based on 978 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Birnova jud Iasi
Posted 14 Nov 2024
Nice helpful staf!
by A verified traveler from holmdel
Posted 9 Nov 2024
I booked this hotel based on the many positive reviews and the hotel’s presentation as a luxury property. However, my experience was far from luxurious—it’s clear they may not know what a true luxury experience entails.
Firstly, the hotel layout is very inconvenient, with numerous steps throughout, making it impossible to roll your luggage without carrying it yourself up and down stairs.
To my surprise, an additional €40 in “tips” was included on my bill. This hidden charge was never mentioned beforehand, and it’s something I’ve never encountered in any five-star hotel. Typically, guests choose how and when to tip for service, not as an unannounced, mandatory fee added at the end. It felt misleading and inappropriate, especially considering the amount was almost $50.
The hotel itself is outdated, with steps and floors that creak with every movement. For a property that brands itself as luxurious, this was a serious letdown. This was honestly my first time writing a poor review, but I feel it’s necessary to let other travelers know what to expect. I won’t be returning, and I’d advise others to consider different options if they’re looking for a true luxury experience.
by A verified traveler
Posted 27 Oct 2024
A true 5-star experience
by A verified traveler
Posted 22 Oct 2024
Lovely
by A verified traveler
Posted 20 Oct 2024
by A verified traveler
Posted 14 Oct 2024
Good
by A verified traveler from atlanta
Posted 8 Oct 2024
Outstanding property in a great location. Extremely professional staff from check in to concierge to waitresses. Very enjoyable stay.
by A verified traveler
Posted 7 Oct 2024
Very good experience,
Thank you
by A verified traveler
Posted 27 Sep 2024
by A verified traveler
Posted 27 Sep 2024
Amazing property! Old world Italian opulence!!
If you are coming to Milan - stay here!
Stayed two nights on the way to Como - wished I had stayed another night!!!
