Ratings based on 17 Verified Reviews
4.0 Room cleanliness
4.4 Service & staff
3.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
👍
by A verified traveler
Posted 17 Sep 2024
Was good nice view 👌
Comment from Hotel Management
23 Oct 2024 by Dan, Hotel Management
It was a pleasure hosting you, thank you for your review. Kind RegardsDan
by A verified traveler
Posted 17 Nov 2023
Staff were very efficient and polite, very convenient that a bar and diner were all within 10 steps of our room
by A verified traveler
Posted 17 Nov 2023
Great option to stay at good rates. Quiet when no major sport events are on, and pleasant owners and staff.
No complaints.
by A verified traveler
Posted 7 Nov 2023
My 3rd stay at Retreat Seaside and staff,food and atmosphere continue to make you come back Overlooking the lagoon with a lovely pool the aussie owners Andrew and Dan with their staff are always friendly and onsite to make sure you enjoy your stay They have a number of room options depending on your budget and in my opinion the best pizza’s in Vila The hamburgers and chicken schnitzel are also fresh and mouth watering Happy hour from Tuesday to Sunday 3-6 and it is a sports bar with all the latest sport on 3 screens , darts and axe throwing competitions and a lively fun mixed crowd in most nights Highly recommended
by A verified traveler
Posted 16 Oct 2023
Good clean property and comfortable pleasant place to stay. Recommend.
Comment from Hotel Management
24 Oct 2023 by Dan, Hotel Management
Thank you Brendon
by A verified traveler
Posted 13 Apr 2023
Retreat seaside is a cute place to stay. I stayed for few days. It was awesome. The guy who runs this place his name is Dan, very friendly guy. And the rest of the staff are kind and nice as well.
by A verified traveler
Posted 31 Mar 2019 on Hotels
Comment from Hotel Management
3 May 2019 by Dan, Hotel Management
Hi Chee, Sorry but we are unable to find any records of you booking with us. Could you please provide more information of your dates of stay
by A verified traveler
It was a well maintained but the room was too dark
Posted 5 Jan 2019 on HotelsComment from Hotel Management
9 Jan 2019 by Dan, Hotel Management
Thank you for your feedback
by A verified traveler from HK
Posted 12 Nov 2018
The breakfast is not well prepared, those bread are wet. Those facilities are broken. Kettle can not be opened. The toaster doesn’t work. The fan in some of the rooms don’t work, etc. The twin room is without window.
Comment from Hotel Management
16 Nov 2018 by Dan, Hotel Management
Hi my name is Dan and we are very sorry to hear about your experience with us.
Our Breakfast includes local and imported fruit, two selections of cereal, Milk, Tea and Coffee and Fresh House Made Bread (which is kept in the fridge). We are not entirely sure what you mean by WET Bread so we can not comment on this. We place all these items in the shared kitchen as a free self service for guests as we do not open the bar for breakfast.
I have checked the kettle and there is a problem with the locking mechanism of the Kettle and while you are still able to use the kettle, we have replaced it straight away with a spare.
The Toaster was checked and maybe you forgot to press the toasting button as it is perfect working order and we have no idea what you mean by this.
The Twin room is without window but does have glass bricks to increase sound proofing from surroundings while still letting in light during the day. This helps with a quiet sleep. There is a ventilation system in place to make sure there is fresh air in the rooms to combat that lack of window.
From time to time things do break unfortunately living in the tropics does not make this any less true, but when we are alerted to or find a failure, we rectify the situation immediately.
I can imagine you are talking about another guest who when first got to the room the Fan was broken so we placed them into another room. As all the other rooms fan are in perfect working order I am not sure how this affected you?
In future when staying in any establishment I would encourage you to alert a staff member of any issues you may have while you are staying as to give them the chance to fix the issue.
We are unable to fix any issues once you have left the property.
I can only hope you have safe happy travels and thank for your feedback.
Kind Regards
