Ratings based on 581 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
I have mobility issues and within hours of speaking to the owner about some accessibility improvements that could be made he had a ramp installed giving me extra freedom. Not expected but greatly appreciated.
Comment from Hotel Management
27 Nov 2024 by A, Hotel Management
Dear Keith,Thank you for your kind review and for taking the time to share your experience. It was truly our pleasure to assist in making your stay as comfortable and enjoyable as possible. The owner will be delighted to hear your kind words.We look forward to welcoming you back for another memorable stay in the future.Tropical regards,The Nasama Team
by A verified traveler
Posted 12 Nov 2024
Loved the snorkelling off the beach and Cafe Vila was excellent. Beautiful food. Three pigs restaurant was ok but service was terrible.
Comment from Hotel Management
23 Nov 2024 by A, Hotel Management
Dear Mandy,Thank you for taking the time to share your feedback! We're delighted to hear you enjoyed the snorkeling right off the beach and had an excellent dining experience at Café Vila. We appreciate your honesty regarding your experience at Three Pigs restaurant. While it’s disappointing to hear the service didn’t meet expectations, your feedback helps us identify areas for improvement. We’ll ensure your comments are shared with the relevant team to make necessary adjustments.We hope to welcome you back for an even better stay next time!Tropical regards,Nasama Team
by A verified traveler
Posted 29 Oct 2024
I had the most amazing time staying at Nasama. The Vanuatu people are so kind & welcoming. I have food allergies & Cafe Vila ensured I was looked after well & there was a great range of gluten free options to choose from. Very relaxing atmosphere. Absolutely loved snorkeling 100 metres from my Villa. Highly recommend to anyone & I will be returning to Nasama Resort again for sure.
Comment from Hotel Management
30 Oct 2024 by A, Hotel Management
Dear Kim,Thank you for your lovely review! We're happy to hear you had an amazing time with us and that Cafe Vila could accommodate your food allergies. It’s great to know you enjoyed snorkeling right by your villa too! We look forward to welcoming you back to Nasama Resort soon!Tropical regards,The Nasama Team
by A verified traveler
Posted 28 Oct 2024
The front desk staff and cleaning staff were fantastic here which is what made the stay very pleasant for us.
We didn't spend much time in the resort as we were out on tours most of the time - so can't really comment too much on activities and outdoor amenities here.
The rooms were spacious and clean with a fully equipped kitchenette for those travelling with young kids that are picky eaters. :)
The two restaurants at Nasama had a good variety of food and most dishes were quite nice as well.
The beach just outside also has some corals and plenty of starfish and other small fish to keep both adults and kids happy if you need to spend some time in the water at the resort itself.
Overall, it's a convenient and good place for families touring Efate island.
Comment from Hotel Management
30 Oct 2024 by A, Hotel Management
Dear Matheesha,Thank you for sharing your wonderful experience with us! We’re so glad to hear that our staff made your stay enjoyable, and it’s great to know the room and kitchenette worked well for your family. Thank you again for choosing Nasama Resort. We hope to welcome you back next time!Tropical regards,The Nasama Team.
by A verified traveler
Posted 24 Oct 2024
by A verified traveler
Posted 11 Oct 2024
friendly staff, very clean and close to everything
Comment from Hotel Management
15 Oct 2024 by A, Hotel Management
Dear Taha,Thank you for your wonderful review!Tropical regards,Nasama Team.
by A verified traveler from Southside
Posted 1 Aug 2024
Bathrooms inadequate eg no soap holder/s in shower; meals extremely limited and very expensive; not enough facilities eg no toilet near pool; gardens not cared for; fixtures not serviced eg light switch gave me shocks until it was replaced. Cleaning basic but adequate except for corners that were grimy. Manager lurking in both restaurants was intimidating. Prices of meals were raised but the menus had not been changed. Transport to town was in very dirty vans that rattled and bumped all the way. In Port Vila we were ripped off at a couple of places eg overcharged by more than $10 over 5 items at the main supermarket. Fortunately I noticed but wonder how many others would not have noticed for such a small shopping list.
Comment from Hotel Management
31 Aug 2024 by A, Hotel Management
Dear Felicity,Thank you for taking the time to share your feedback with us. We genuinely value your input, as it helps us continually improve our services.We strive to ensure smooth operations at our restaurants, which is why we always have 1-2 managers present at any given time. Regarding our dining options, we have two onsite restaurants, each offering a menu with over 30 items to choose from.We understand that Vanuatu can be expensive, as many products are imported and subject to taxes. Our pricing is comparable to other restaurants in Vanuatu and, in some cases, even more affordable than at some of the major hotels. Despite the higher cost of ingredients here, we do our best to keep our prices in line with those in Australia.We take maintenance concerns very seriously. Once reported, we make every effort to address issues as quickly as possible. We are aware that some of our showers currently lack shelves for toiletries. These shelves have already been ordered and are on their way to Vanuatu, though it can take time to receive materials.The pool is conveniently located near the rooms, with toilets easily accessible. While we don't control local public transportation, buses regularly pass by the resort, allowing guests to choose which van to take to town.We sincerely apologize for any aspects of your experience that did not meet your expectations.We hope to have the opportunity to welcome you back in the future for a much better experience. Thank you again for your feedback.Tropical regards,The Nasama Team
by A verified traveler
Posted 28 Jul 2024 on Wotif
We had a great time at Nasama. The staff are extremely friendly and helpful. Both restaurants were excellent. The location was also great - easy to get into town and access local tours and other experiences. The staff were also able to help with booking tours and sharing their local knowledge. Our room was comfortable and clean - the view was fantastic. We would definitely recommend Nasama Resort for anyone travelling to Vanuatu.
Comment from Hotel Management
31 Aug 2024 by A, Hotel Management
Dear Benjamin,Thank you so much for your kind words and for choosing Nasama Resort for your stay in Vanuatu! We’re thrilled to hear that you had a great time and found our staff to be friendly and helpful. It’s wonderful to know that you enjoyed both of our restaurants and appreciated our convenient location. We’re also glad that we could assist with your tour bookings and that you found comfort in your room with its fantastic view.We look forward to welcoming you back to Nasama Resort in the future.Tropical regards, Nasama Team.
by A verified traveler
Posted 9 Jul 2024 on Hotels
Comment from Hotel Management
10 Jul 2024 by A, Hotel Management
Thank you so much for your wonderful rating! We’re delighted to hear that you enjoyed your stay. Tropical regards, Nasama Team.
by A verified traveler
Posted 3 Jul 2024
Lovely stay. Nice room much nicer than photo. Great view of sea and pool.
Excellent breakfast choices.
2 on site restaurants with delicious food and drinks.
We would absolutely return.
Comment from Hotel Management
10 Jul 2024 by A, Hotel Management
Dear Jill,Thank you so much for your wonderful 5-star review! We're thrilled to hear that you enjoyed your stay and that the room and view exceeded your expectations. It's great to know you loved our breakfast options and on-site restaurants. Your feedback means a lot to us. We look forward to welcoming you back in the future.Tropical regards, Nasama Team.
