Ratings based on 94 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ormeau
Posted 11 Nov 2024
We had the deluded waterfront villa. It was really lovely, sitting in the deck overlooking water was just beautiful, we could see starfish and sea cucumbers in the crystal clear water of the lagoon. Only downside was no signal for TV, maintenance changed the TV as everything was in Chinese, but still no signal. Only a minor hiccup as we were on holiday, not there to watch TV. Fully self co tai ed with washing Mach and dryer, instructions again in Chinese but I worked it out. Air conditioner worked perfectly, and the spa batch was lovely and relaxing.
Rosie on front desk was very helpful and friendly like all the staff in the restaurant etc. breakfast daily included was a bonus and looked forward to it each mornjng.
Another bonus supermarket right next door selling everything including wine and beer.
We loved staying there as on reading some of the reviews we were feeling a bit reluctant to stay there, but on our own experience we highly recommend staying here, and for the price we paid it was very reasonable.
Comment from Hotel Management
21 Nov 2024 by Kingsley, Hotel Management
Thank you so much for your kind and detailed review! We’re thrilled to hear that you had such a positive experience in our Waterfront Villa, and that you enjoyed the beautiful views of the lagoon and the starfish and sea cucumbers in the crystal-clear water.We appreciate your understanding regarding the TV signal issue, and we’ll certainly take note of your feedback to ensure that any technical difficulties are addressed more efficiently. We're glad to hear that this didn’t impact your stay too much, and it’s great to know you enjoyed the other amenities, including the spa bath and the self-contained facilities.It’s wonderful to hear that Rosie and the rest of our staff made your stay even more enjoyable. We pride ourselves on offering excellent customer service, and it’s always rewarding to hear such positive feedback.Thank you for mentioning our location and breakfast offerings as well—we’re glad you found everything to your satisfaction.We truly appreciate your recommendation, and we would love to welcome you back again in the future.
by A verified traveler
Posted 2 Nov 2024
Was a very nice accommodation at a great price.
Comment from Hotel Management
21 Nov 2024 by Kingsley, Hotel Management
Thank you for taking the time to share your positive feedback! We're delighted to hear that you enjoyed your stay and found our accommodation to be a great value.We look forward to welcoming you back for another wonderful experience in the future.
by A verified traveler
Excellent Stay!
Posted 17 Oct 2024 on HotelsAbsolutely an incredible stay. I stayed in one of their waterfront villas, and it was amazing! Great shower, a jacuzzi, kitchen, even a washer and dryer! All in all the best place to stay in Port Vila
Comment from Hotel Management
12 Nov 2024 by Tousava, Hotel Management
Hi Kyle , thankyou for the lovely comments .
by A verified traveler
Posted 11 Oct 2024
Staff were lovely. The resort is run down and nothing like what was advertised. No TVs worked, no bathrobes, no beach, spa was unusable, toiletries, bottled water, tea and coffee was not restocked, bins not emptied, ant trails and cockroaches, loud music and yelling from across the lagoon, holes in walls with wires hanging out, broken or missing light bulbs and major plumbing problems. The toilet backed up through the shower drain, no maintenance man available. Two days later our villa was flooded with raw sewage. Belongings that were not soak in sewage smelt like sewage. Chinese man, Alex, was just going to mop the floors. We were eventually moved, twice, first villa had cockroaches in the fridge and same plumbing problems, second move was to a mould apartment with an unusable shower. We slept in the clothes we were wearing as our belongings were scattered between three villas and the resort laundry. Management was unsympathetic and unhelpful and we were offered a free meal. Our belongings were washed and given a full refund after constant complaining. The swipe cards also opened other apartments. Four rooms was the most we seen occupied at any one time. Why can this resort advertise what they are not offering? Going through previous reviews it has been like this for quiet awhile. Shame on the booking agents.
Comment from Hotel Management
21 Nov 2024 by Kingsley, Hotel Management
Thank you for taking the time to share your experience with us. We truly appreciate your kind words about our staff. However, we deeply regret that your stay did not meet your expectations, and we sincerely apologize for the issues you encountered during your time at our resort.We take all guest feedback seriously and are committed to maintaining the highest standards of service. Please be assured that we have already begun reviewing the concerns you’ve raised regarding maintenance, cleanliness, and the overall state of the accommodations. We are actively working to address these issues and to ensure that the necessary improvements are made to provide a more comfortable and enjoyable experience for all of our guests.We understand how frustrating it must have been to experience these challenges during your stay, and we apologize for any discomfort caused. It is not our intention to mislead our guests, and we will be reviewing our promotional materials to ensure that they accurately reflect the services and facilities we offer.We also appreciate your understanding and patience during the relocation process and are glad that we were able to assist you with the refund and laundry services.Please know that your feedback has been shared with our management team and will be used to enhance the guest experience moving forward.We hope that you will consider staying with us again in the future and allow us the opportunity to provide you with the experience you were expecting.
by A verified traveler
Posted 29 Sep 2024
Nice rooms and good outlook. Pool area needs some work. No a single sun lounger available by the pool or beach area which was a huge let down.
Comment from Hotel Management
12 Nov 2024 by Tousava, Hotel Management
Hi Jeffrey, thankyou for the lovely comment and feedback .
by A verified traveler
Posted 10 Sep 2024 on Hotels
by A verified traveler
Posted 19 Aug 2024
by A verified traveler
Posted 12 Aug 2024
Convenient to supermarket and buses to town, lovely surroundings and villa, friendly helpful staff
Comment from Hotel Management
22 Aug 2024 by Rose, Hotel Management
Hi Susan,Thank you for your comments and the chocolate the staffs has enjoy it.We will see you next time in Vanuatu.
by A verified traveler
Posted 6 Aug 2024
This place is amazing if you want a nice quiet spot out of town. Plenty of buses go past to catch into town. Grocery store next door an a mama fruit an veggie stall across the road. Staff are awesome help you with all your questions.
Comment from Hotel Management
22 Aug 2024 by Rose, Hotel Management
Hi Donna,Thank you for your wonderful comment and the flowers you give us it was unexpected but the girls are very thankful for your heart.We can't wait to see you next time when coming to Vanuatu. Stay healthy and safe.
by A verified traveler
Posted 5 Aug 2024
It is starting to get a bit run down from lack of maintenance .
Comment from Hotel Management
22 Aug 2024 by Rose, Hotel Management
Hi Murray,Well noted your comment, we will make sure the maintenance team will fix what in the room to be done.Thank you for staying with us.
