Ratings based on 491 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jun 2024
We stayed 5 nights, a room that was very close to the road. At night you heard people parting from the local kava bar across the road and a small business grinding and hammering till after midnight every night. We woke most mornings at 5am as the staff used a leaf rake on the paths around the room and talked loudly. The bathroom had green mould on shower walls. The bed was constantly covered in ants. We had to spray bug spray on the bed every night and clean ants off before sleeping. The mossie net does protect you from the gecko poo landing on you while sleeping.
The breakfast was average. Dinner was good but expensive. The place is tired and needs a facelift. The wait staff are lovely. Was easy to get taxi and tours from just outside the gates. We stayed at another place too which was much nicer. We won’t stay here again.
Comment from Hotel Management
24 Jun 2024 by Alsa, Hotel Management
Dear Vicky,Thank you for the 2 star rating, the comment and thank you for coming to stay with us for 5 nights.We are sadden to read of your comment but we would like to say thank you. Your comment will help our team fixed the areas mention.We wish you all the best.
by A verified traveler
Posted 15 Apr 2024
We thought location was good, proximity to beach was excellent. Pool was lovely. Restaurant was expensive. No wifi in rooms was frustrating
No a/c was also a bit hard to take. Rooms were very hot.
Overall the place was nice. Staff were great
Comment from Hotel Management
16 Apr 2024 by Alsa, Hotel Management
Dear Paul,Thank you for the rating, the comment and thank you for choosing to stay with us for your holidays.We noted your comment.We wish you all the best
by A verified traveler
Posted 11 Apr 2024 on Wotif
Bugs in rooms and no air conditioning
Comment from Hotel Management
11 Apr 2024 by Alsa, Hotel Management
Dear Lee,Thank you for the 2 rating you have provide for the resort.And thank you for staying with us for one night.We noted your comment and will let our team know to ensure our future guest does not face the same challenges.
by A verified traveler
Posted 10 Apr 2024
Beautiful, welcoming, & deeply relaxing. I'll be coming back. Staff were super lovely.
Comment from Hotel Management
11 Apr 2024 by Alsa, Hotel Management
Dear Kate,Thank you so much for the rating of 5. Thank you for the lovely comment, and thank you for choosing to stay with us for your holidays.Guest with beautiful hearts always leave happy. Thankyou for being that beautiful person. We will be waiting to receive you in the future.We wish you all the best in life
by A verified traveler
Posted 1 Apr 2024
Great room (34) on ocean shade of massif trees watching surfing quite local bus out front 150 local currency to town & restaurants
Comment from Hotel Management
2 Apr 2024 by Alsa, Hotel Management
Dear Blair,Thank you so much for the 5 rating, thank you for the lovely comment and thank you for choosing to stay with us for your holidays.We are very glad that you have enjoyed your time with us.We wish you all the very best in this life. May you enjoyed it with full health.Thank you
by A verified traveler
Posted 29 Mar 2024
Very relaxing 👍
Comment from Hotel Management
31 Mar 2024 by Alsa, Hotel Management
Dear Peter,Thank you so much for the 5 rating, thank you for the comment.We are glad that your stay with us has been a relaxing one.We wish you all the best in this life. May you enjoy it with full health
by A verified traveler
Posted 17 Mar 2024 on Wotif
Very good chef, beautiful bay, nice snorkelling and paddle boarding, the included breakfast was terrible, very limited and no proper coffee unless you want to pay astronomical prices. Was very expensive for example a packet of chips cost AUD 7.25. Meals AUD167 for 2
Comment from Hotel Management
17 Mar 2024 by Alsa, Hotel Management
Dear Michel,Thank you so much for the 3 star rating. Thank you for coming to stay with us for your holidays.We have noted your comment and our team will work on it.We wish you all the best in this life
by A verified traveler
Posted 1 Mar 2024
We were disappointed in the food. Only had dinner there the first night and it was very disappointing and expensive so we found other places much better. The breakfast, both the complimentary and a la carte were also ordinary. Everything else about the property is lovely.
Comment from Hotel Management
1 Mar 2024 by Alsa, Hotel Management
Dear Colin,Thank you for the rating, the comment and thank you for choosing to stay with us for your holidays.We hope you have arrive safely home.We are sad to read of your experience, and will ensure this does not happen to our future guest.We wish you all the best in life
by A verified traveler
Posted 24 Feb 2024
Comment from Hotel Management
26 Feb 2024 by Alsa, Hotel Management
Dear Melissa,Thank you so much for the 1 star rating.A comment will certainly help our team to improve our service for our future guest.Wish you all the best in life.
by A verified traveler
Posted 23 Feb 2024
Beautiful scenery, quiet and peaceful, staff very friendly and helpful. Unfortunately because it was still off season all the entertainment was cancelled which was disappointing, also the system of putting any meals and drinks on a room tab was not a good system, some where along the way we were charged more than we spent, we kept a record for ourselves on a daily basis so were aware of what we had spent on food and drink by the end of our stay. In fact, another guest had put down our room number for at least one of his meals, it was a genuine mistake on his part but the hotel staff didn’t pick up on the mistake until we queried our final bill and they had to look through all the receipts they had kept to verify this charge. Like I said we were not happy with this charge system and would highly recommend that during your stay you check your ongoing balance daily so you can keep track for when you get your final balance.
Comment from Hotel Management
23 Feb 2024 by Alsa, Hotel Management
Dear Catherine,Thank you for the rating, thank you for coming to stay with us.We noted your comment about entertainment. We are sorry to read of your experience in regards to the charging system with have.Our Team have been notify and will ensure this does not happen to our future guest.We wish you all the best in life.
