Ratings based on 531 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Woking
Posted 26 Nov 2024
I visit the hotel a couple of times now for business trips, great hotel to stay, friendly staff
by A verified traveler from Air Ronge
Posted 1 Nov 2024
While the outside of the building made it look rather run down and a mess , the inside was quite nice and very clean , beautiful location on a huge beach with a very impressive tide to watch. Staff were all friendly and helpful.
Comment from Hotel Management
21 Nov 2024 by Hotel Team, Hotel Management
EdwardThank you for your review, we look forward to welcoming you back to the hotel soon.Kind RegardsHotel Team
by A verified traveler
Posted 6 Oct 2024
Our room wasn’t cleaned during our stay. Other guests could be heard at 5am in the corridors intoxicated
Comment from Hotel Management
21 Nov 2024 by Hotel Team, Hotel Management
Sarahapologies for any inconveniences caused during your stay, we do have a programme for sustainability and this does entail giving the option of re using towels, and non daily service of rooms, however, if this is wanted we are more than happy to do so, I will look at how this is communicated to the guests and adjust accordingly.Kind RegardsHotel Team
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
21 Nov 2024 by Hotel Team, Hotel Management
StephenI am sorry that you did not enjoy your stay with us, without any specifics, I will generalise and look at all areas to improve.Kind RegardsHotel Team
by A verified traveler
Posted 26 Sep 2024 on Hotels
Fab, helpful and friendly staff , lovely breakfast and very comfy bed- thank you to your team
Comment from Hotel Management
21 Nov 2024 by Hotel Team, Hotel Management
HelenSo please that you enjoyed your stay with us, look forward to welcoming you back again.Kind RegardsHotel Team
by A verified traveler
Posted 25 Sep 2024 on Hotels
My room had fleas and I was not given a viable alternative. It was terrible experience. I had to go and find a room elsewhere on my own in the middle of the night.
Comment from Hotel Management
21 Nov 2024 by Hotel Team, Hotel Management
Thank you for your review,.We do have a stringent cleaning programme, especially on rooms that may have had a dog stay in them recently, as you have not left your name, I can only presume that the hotel was at full occupancy on this day, hence why an alternative could not be sorted. All our rooms are regularly checked by outside contracts to check for any issues.Kind RegardsHotel Team
by A verified traveler
Posted 22 Sep 2024 on Hotels
Comment from Hotel Management
21 Nov 2024 by Hotel Team, Hotel Management
MeenaThank you for your reviewKind RegardsHotel Team
by A verified traveler
Posted 20 Sep 2024 on Hotels
by A verified traveler
Posted 20 Sep 2024 on Hotels
by A verified traveler
Posted 5 Sep 2024
