Ratings based on 18 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2022
Comment from Hotel Management
30 Jan 2023 by Anri van Zyl - Front Office Manager , Hotel Management
Thank you so much for the 10 out of 10 Rene!! We are so happy you enjoyed your time with us! Hope to see you again soon!
by A verified traveler
Posted 17 Jul 2022 on Hotels
Comment from Hotel Management
18 Jul 2022 by Anri van Zyl - Front Office Manager , Hotel Management
Thank you so much for the 10 out of 10!! We are so happy you enjoyed your time with us!
Hope to see you again soon!
by A verified traveler from Cumberland
Posted 13 Jun 2022
No elevator, no dining option other than room service with limited menu. Room was clean but dated. Only 5 channels on the tv and none of them any good. Some broken furniture in room. Breakfast buffet was good. People were nice.
Comment from Hotel Management
14 Jun 2022 by Anri van Zyl - Front Office Manager , Hotel Management
Thank you Duane for taking the time to do a review. This weekend we had a function book out our Restaurant and patio area hence the room service, normally we have a much broader menu available. I apologize for this. We are in the process of updating our TV channels and hopefully on your next visit we will have updated channels. Thank you for the compliments about the staff and breakfast.
Hope to welcome you back again soon!
by A verified traveler
Posted 11 Mar 2020 on Hotels
Brilliant hotel, great staff, food was excellent. Second visit, will be back for a third
Comment from Hotel Management
12 Mar 2020 by Anri van Zyl, Hotel Management
Thank you so much for the 10 out of 10 and the lovely comments! We are so happy you enjoy your stay with us! Hope we can welcome you back again soon!
by A verified traveler
Posted 3 Jan 2020 on Hotels
Weather was raining the whole day, stayed indoors. Couldn't even go for asswim in the pool.
Comment from Hotel Management
6 Jan 2020 by Anri van Zyl, Hotel Management
Thank you for taking the time to do a review. Hopefully next time you can enjoy the swimming pool and beach. :-)
by A verified traveler
Posted 31 Jul 2019 on Hotels
by A verified traveler from Nevis
Posted 10 Oct 2018
Comment from Hotel Management
10 Oct 2018 by Anri van Zyl, Hotel Management
Thank you so much for the 5 stars Rob!
by Expedia Relocation
Great for Families but food needs revamp
Posted 18 Apr 2017 on HotelsThe rooms are fairly comfortable suited for families. The breakfast was not consistent, great one day and average on other days. Wi-Fi was only available in the lounge, Restaurant & bar and not in the rooms which is not acceptable!
The staff are very friendly, courteous and good with children.
Comment from Hotel Management
16 May 2017 by Anri van Zyl, Hotel Management
Thank you for your feedback. So glad you enjoyed the Family rooms and the staff. Absolutely loved your kids, they were so sweet! We have free WI-Fi in the public areas but we also have ALWAYS-ON throughout the Hotel with Vouchers available at Reception. Will address the different standards with our F&B team, thank you for bringing it to our attention. Looking forward to welcoming you back soon!
by Sherwyn
Great place to relax
Posted 24 Dec 2016 on HotelsWe had an excellent relaxing stay at Umthunzi. Room is spacious and well serviced. The staff go out of their way to assist any requests- especially Esme Jones who assisted on a particular request. Swimming pool was also very well maintained. Beach is a short walk away as well as very close to retaurants and shopping centers. It was an excellent week away and very highly recommended.
Comment from Hotel Management
3 Jan 2017 by General Manager, Hotel Management
Thank you for the lovely review and 5 stars Sherwyn! Compliments of the season to you and your family! I will most certainly make sure Esme see's the review! Would love to welcome you back soon! Anri
by A verified traveler
Clean Hotel
Posted 19 Dec 2016 on HotelsFairly average
Comment from Hotel Management
3 Jan 2017 by General Manager, Hotel Management
Thank you for taking the time to do a review, we would love it if you could email and let us know the areas we can improve on because all feedback is appreciated.
