Ratings based on 989 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Denton
Posted 5 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Customer Care Team, Hotel Management
Dear James, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. Warm regards,Guest Experience Team
by A verified traveler
Posted 27 Oct 2024
Clean, friendly and helpful staff. Breakfast was great!
Comment from Hotel Management
1 Nov 2024 by Customer Care Team, Hotel Management
Hi Cynthia, Thank you kindly for choosing to stay with us recently; we very much appreciate it. We are so pleased that you had a wonderful stay, and we trust that you had a restful night. Thank you for taking the time to leave us such lovely feedback, we hope to see you again soon. Warm regards,Guest Experience Team
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 11 Oct 2024
It was close to our damaged home from the hurricane.
Comment from Hotel Management
21 Oct 2024 by Guest Experience Team, Hotel Management
Hi Nancy,Thank you for taking the time to share your thoughts. I can only imagine how tough it must have been to stay with us during such a challenging time, especially with your home affected by the hurricane.It’s completely understandable to feel overwhelmed, and I hope our hotel provided you with a bit of comfort and a place to regroup. If there's anything we can do to assist you further, please don’t hesitate to reach out.Wishing you strength and the best as you work through this situation.Warm regards,Guest Experience Team
by A verified traveler
Posted 10 Oct 2024
Staff was very helpful and friendly.
Comment from Hotel Management
21 Oct 2024 by Guest Experience Team, Hotel Management
Hi Robert,Thank you for taking the time to share your positive experience! It's wonderful to hear that our staff made a lasting impression with their helpfulness and friendliness.Creating a welcoming atmosphere is a top priority for us, and your kind words reinforce our commitment to excellent service. We truly appreciate your feedback and hope to have the pleasure of welcoming you back soon!Warm regards,Guest Experience Team
by A verified traveler from Frankfort
Posted 5 Oct 2024
I had a reservation with confirmation and was told the reservation was canceled and there were no rooms. I did not cancel it and it turns out the Hampton charged me anyway.
Comment from Hotel Management
21 Oct 2024 by Guest Experience Team, Hotel Management
Hi Rebecca,Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the issues you faced with your reservation. It’s certainly strange for a confirmed booking to be canceled without any notification, and I can only imagine how frustrating that must have been for you.We pride ourselves on providing excellent service, and I assure you that we will investigate this matter thoroughly to prevent it from happening in the future. Your comfort and satisfaction are incredibly important to us, and we’re here to help in any way we can.If you have any further questions or need assistance, please don’t hesitate to reach out.Warm regards,Guest Experience Team
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Customer Care Team, Hotel Management
Hello Deborah, thank you for your wonderful review. We are so pleased to see that you enjoyed your stay with us overall. We hope that you will come back to stay with us soon again next time you are in the area. Safe travels!Warm regards,Guest Experience Team
by A verified traveler
Posted 28 Sep 2024
Great place to stay thank you
Comment from Hotel Management
1 Oct 2024 by Guest Experience Team, Hotel Management
Hi Francis, Thank you for your brief review. We are pleased that you enjoyed your stay with us, and we hope to welcome you back again soon. Warm regards,Guest Experience Team
by A verified traveler
Posted 27 Sep 2024
The staff was amazing
Comment from Hotel Management
30 Sep 2024 by Guest Experience Team, Hotel Management
Dear Jane, Thank you so much for your kind words about our amazing staff at Hampton Inn & Suites Port Richey! We are delighted to hear that you had a positive experience with our team. Providing exceptional service is always our top priority, and we are thrilled to know that we were able to exceed your expectations. We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,Guest Experience Team
by A verified traveler
Posted 23 Sep 2024
Awesome hotel and great staff
Comment from Hotel Management
30 Sep 2024 by Guest Experience Team, Hotel Management
Dear Edward, Thank you for your kind words about your stay at Hampton Inn Port Richey! We are thrilled to hear that you found our hotel to be awesome and our staff to be great. Providing exceptional service to our guests is always our top priority. We hope to welcome you back for another fantastic stay in the future.Warm regards,Guest Experience Team
