Ratings based on 981 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
#redlion
Comment from Hotel Management
19 Nov 2024 by Front Desk Manager, Hotel Management
Thank you for your positive feedback about your recent stay with us. We’re delighted to hear that you had an overall good experience. Guest satisfaction is our top priority, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 18 Nov 2024
I didn't like the fact that I booked a room for the hot tub/ whirlpool and it was out of order. Very disappointed because of that. I wanted to use it for my daughter and I and we were looking forward to it. Then we bought some Ice cream from Walmart and the fridge freezer wasn't working. Also when I tried to use the phone in the room it didn't work to call the front desk. The number plate was missing on the phone as well.
Comment from Hotel Management
19 Nov 2024 by Front Desk Manager, Hotel Management
Dear Guest, We deeply regret learning about your experience at our hotel, and we want to extend our sincere apologies for any inconvenience you encountered during your stay. Your feedback is valuable to us and we take all review comments seriously. Guest comfort and satisfaction are of utmost importance to us, and we are committed to turning your negative experience into a positive one. We value your business and hope to have the opportunity to regain your trust. Thank you for bringing this matter to our attention. We look forward to hearing from you and working towards a resolution.
by A verified traveler from San Diego
Posted 17 Nov 2024
Central county location on the highway. Great breakfast with waffles, eggs and sausages. Breakfast room at attendant kept everything clean and well stocked from 6 to 9AM.
Comment from Hotel Management
17 Nov 2024 by Port Orchard Red Lion Front Desk, Hotel Management
Dear Guest,Thank you for your kind words and positive feedback about your recent stay with us. We’re delighted to hear that you had a good experience. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 15 Nov 2024
Don’t expect breakfast during hours they state. Was told half hour before it closed the staff refused to cook protein/meat. 5 people walked in within 3 min and all told same thing. So obviously the y need to change hours. Staff was ignorant about it.
Wig & condoms wrappers in room. Refused to give me another room & no compensation for any of the inconvenience.
Expedia also refused any type of help in this matter
Comment from Hotel Management
16 Nov 2024 by Port Orchard Red Lion Front Desk, Hotel Management
Dear Guest, We deeply regret learning about your experience at our hotel, and we want to extend our sincere apologies for any inconvenience you encountered during your stay. Your feedback is invaluable to us and we take it seriously. Your comfort and satisfaction are of utmost importance to us, and we are committed to turning your negative experience into a positive one. We value your business and hope to have the opportunity to regain your trust. Thank you for bringing this matter to our attention. We look forward to hearing from you and working towards a resolution.
by A verified traveler
Posted 10 Nov 2024
The staff were amazing! The room was great! Alot of homeless outside of the property makinf noise all night.
Comment from Hotel Management
14 Nov 2024 by Port Orchard Red Lion Front Desk, Hotel Management
Dear Guest, We appreciate your feedback regarding your recent stay. We apologize for any inconvenience you experienced during your visit. We take all comments seriously and will work to improve our services. Thank you for your input, and we hope to serve you better in the future.
by A verified traveler
Posted 8 Nov 2024
Great staff
Comment from Hotel Management
8 Nov 2024 by Port Orchard Red Lion Front Desk, Hotel Management
Dear Guest,Thank you for your kind words and positive feedback about your recent stay with us. We’re delighted to hear that you had a good experience. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.
by A verified traveler from Keyport
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Port Orchard Red Lion Front Desk , Hotel Management
We're thrilled to hear that you enjoyed your stay and appreciate your feedback. It helps us to continuously improve our services. If there’s anything specific you feel we could enhance to make your next visit a 5-star experience, please don’t hesitate to let us know. We hope to welcome you back soon!
by A verified traveler
Posted 31 Oct 2024
The front desk person was very helpful. Helped us find a nice place for dinner.
Comment from Hotel Management
1 Nov 2024 by Port Orchard Red Lion Front Desk , Hotel Management
Dear Kimberly,Thank you for your kind words! We're delighted to hear that our front desk staff was able to assist you in finding a great dinner spot.If you have any other feedback or need assistance during your next visit, please reach out. We hope to see you again soon!
by A verified traveler
Posted 31 Oct 2024
Place was well maintained and updated. All of the staff were very helpful and polite.
Comment from Hotel Management
1 Nov 2024 by Port Orchard Red Lion Front Desk , Hotel Management
Thank you for your fantastic review! We're so glad to hear that you found our place well-maintained and updated. Our team takes great pride in providing helpful and polite service, and it’s wonderful to know that it made a positive impact on your stay. We hope to welcome you back soon for another great experience!
by A verified traveler
Posted 31 Oct 2024
Check in was fast and easy. Staff wonderful.
Comment from Hotel Management
31 Oct 2024 by Port Orchard Red Lion Front Desk , Hotel Management
Thank you for your kind words and positive feedback about your recent stay with us. We’re delighted to hear that you had a good experience. Guest satisfaction is our top priority, and we look forward to welcoming you back in the future.
