Ratings based on 25 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Feb 2024
Generally good. Disappointed there was no kettle or microwave in the room, although there was a refrigerator.
Comment from Hotel Management
26 Feb 2024 by Lisa, Hotel Management
Hi DevindraWe now have a general area, with a coffee station, microwave in our bistro. With disposable cups etc., for all resident guests. That would have been on a notice in your room. I would look into where we can have that information visibly placed. Thank you.
by A verified traveler from Toronto
Posted 12 Feb 2024
Great stay will definitely return
Comment from Hotel Management
13 Feb 2024 by Lisa, Hotel Management
Thank you . We are happy you had a great stay with us. Hope to see you again
by A verified traveler
Posted 7 Feb 2024
Your pool needs refurbishing and cleaning during the day because of the falling leaves and flowers from trees close to it
Comment from Hotel Management
7 Feb 2024 by Lisa, Hotel Management
Thanks Ronald , It is carded to be redone. The leaves and flowers gets the better of us.
by A verified traveler
Posted 16 Jan 2024
The night staf were extremely rude. The door of the room did not lock. The facility was nasty, and needs a lot of repairs. The breakfast area had a lot of bugs. I do not recommend this place at all.
Comment from Hotel Management
16 Jan 2024 by Lisa, Hotel Management
Hi, I would look into this matter about the night staff. I am also concerned about the term used which is nasty. We have housekeeping everyday cleaning rooms , wiping windows, as we are known for our clean spaces . Can you identify the names of the staff you encountered? I can’t do anything about beetles caught in the curtains in the dining room, but certainly will pay closer attention
by A verified traveler
Posted 1 Jan 2024
The staff was very friendly. Service was great. I didn't like that it had no microwave and iron in the room. The continental breakfast menu was very limited. Other than that it was a great stay.
Comment from Hotel Management
7 Feb 2024 by Lisa, Hotel Management
Hi We have a common area with microwave sorry none told you. We do have an ironing board , the iron may be missing . We do have extra at our front office .i would make sure my staff let guests know .
by A verified traveler
Posted 23 Oct 2023
Comment from Hotel Management
25 Oct 2023 by Lisa, Hotel Management
Thank you. Hope you had a safe flight home
by A verified traveler
Posted 20 May 2023
The property is in dire need of upgrading to the 21st century, yes it's low budget but little improvement can be made to the rooms pool and bar area.
Customer relationship needs attending to also.
But if you want a quiet place to be for just a day or two after going to the beach or shopping it's good.
Comment from Hotel Management
23 May 2023 by LS, Hotel Management
Thank you for sharing. Room upgrades are being done, slowly but surely. I will look into what I can change immediately which is our customer relationship.
by A verified traveler
Posted 21 Apr 2023
My room was not cleaned and the shower was not properly cleaned when I got there. The receptionist is not a friendly person
Comment from Hotel Management
21 Apr 2023 by Lisa, Hotel Management
Thank you for this review. I wished I knew on arrival at least we could have changed your room to be comfortable. But I would review with staff .
by A verified traveler
Posted 28 Feb 2023
Property within walking distance to the Savannah and is situated in the heart of Port of Spain. Most of the ground staff appears to be Venezuelans and can hardly speak english. Every move u make it appears someone is watching you, and where privacy is concerned i didnt like that. Overall the stay was an okay experience.
Comment from Hotel Management
13 Mar 2023 by Lisa, Hotel Management
Hi, Thank you for staying with us. I would review to discuss with staff. Thank You.
by A verified traveler
Posted 10 Dec 2022
