Ratings based on 15 Verified Reviews

3.9 out of 5
100% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Stay was quite satisfactory.

Posted 3 Dec 2020 on Hotels
Comment from Hotel Management
4 Jan 2021 by SANNY BOY BACALTOS Operations Manager, Hotel Management
Thank you for booking with us. Hope you did enjoy during your stay with us. We are wishing you a Happy New Year and your family as well. We are please to welcome and serve you, on your next visit with us. Godbless! Respectfully Yours,
2 out of 5
by A verified traveler

Posted 12 Oct 2020 on Hotels
Paid online, also was asked to pay at check-in. refund is a bit slow coming. staff are lovely. room is an odd shape and size.
4 out of 5
by A verified traveler from Florida, USA

Posted 2 Mar 2020
Staff were out of this world, humble,welcoming and always ready to help. Rooms were clean and big but little things like tissue, room menu were not available. Food serve was good and made mostly from excellent local products, however chefs and taste of food was not up to standard. It seemed the cooks took a good food and turned it into rubbish. So called local menu was prepared more in asian and western way. Taro which we Pacific Islanders love was not available. I will stay there again but eat outside.
2 out of 5
by A verified traveler

Andrew L

Posted 2 Mar 2020 on Hotels
The hotel was advertised as a 4 stars hotel, it's not! The rooms and the general condition of the hotel is substandard.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Jan 2020 on Orbitz
3 out of 5
by A verified traveler

Posted 3 Jan 2020
Poor check in, they didnt seem to have my booking, had to wait whilst they ran around trying to confirm my pre payment. Staff were ok not outstanding, poor guy on porter duty, took me in the wrong direction for my room, then we had to track back. Room was 2 double beds with a bathroom in between, phone next to other bed kept making beeping noise all night to the point i disconnected it, as it kept me awake.
Comment from Hotel Management
4 Jan 2020 by Sann Bacs, Hotel Management
Dear Unsatisfied Guest, Warm Greetings from The Sanctuary Hotel Resort & Spa! Indeed we are sorry for the inconvenient caused since the staff who entertain was under Trainee. Nonetheless, well review and update to meet the quality standard of the upcoming guest. Thank you for sharing and booking with us. We really do appreciate it. Cheers! Have safest flight on your next destination. Godbless! Very Sincerely Yours, Sann Bacs Reservation Team Truly we appreciate and looking forward to see and serve you on your next visit with us. Have a safe trip on your next destination. Godbless! Warmest Regards, Sann Bacs Reservation Team.
5 out of 5
by A verified traveler from Port Moresby

Posted 14 Dec 2019
Great surroundings within the hotel. Friendly staff and great yummy local cuisines
Comment from Hotel Management
4 Jan 2020 by Sann Bacs, Hotel Management
Dear Happy Guest, Thank you for your positive and great feedback. Truly we appreciate and looking forward to see and serve you on your next visit with us. Have a safe trip on your next destination. Godbless! Warmest Regards, Sann Bacs Reservation Team.
5 out of 5
by A verified traveler from Atlanta

Posted 5 Nov 2019
We really liked our stay here. It was clean and comfortable. It has all that we needed: breakfast included, food available in the restaurant, and free transfers between the airport and hotel, and hotel and Vision City Mall. It also has a saltwater swimming pool and an aviary with native birds. The staff were all helpful and accommodating. We will definitely stay here again if we have the opportunity to do so!
Comment from Hotel Management
6 Nov 2019 by The Management, Hotel Management
Dear Guest, Warm Greetings from The Sanctuary Hotel Resort & Spa! Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Cheers! Kind Regards, SANNY BOY BACALTOS Operations Manager
5 out of 5
by A verified traveler

Posted 27 Oct 2019
Good people will return good restaurant and professional massage
Comment from Hotel Management
29 Oct 2019 by The Management, Hotel Management
Hi Sir/Madam, Warm Greetings from The Sanctuary Hotel Resort & Spa! We would like to express our gratitude and thanks for the fantastic reviews. We do ensure the quality standards will be served from each department. To reach the guest satisfaction at all times. Looking forward for your next booking with us. Wishing for your safety to your next destination. Godbless! Hospitably yours, The Management
4 out of 5
by A verified traveler

A Feel For the Tropics

Posted 2 Oct 2019 on Hotels
They allowed us to change a non-refundable reservation when our flights were changed...at no extra charge. Their shuttle service was excellent, pick-up and drop-off at airport and a free ride and back to the mall. The large walk-in aviary was great, though maybe a bit too crowded with the baby cassowary dominating the other critters. They have two cuscus, two baby tree kangaroos, two wallabies, and many birds of various types. It was nice to wake up to the sounds of exotic jungle birds. The negative about the place was that they came by our windows with a very loud fumigator, blowing insecticide over the bushes. Apparently they do this often. And our toilet seat wouldn't stay up on its own.
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